Caseworker I

Family Resource Center Association•Hempfield Township, PA

11d•$19 - $24•Onsite

About The Position

Family Resource Center is looking for a Caseworker to join our team. This role involves performing enrollment, certification, updating, and termination processes for all Subsidized Child Care (SCC) programs. The Caseworker will be responsible for the timely and accurate completion of re-certifications, terminations, NOA’s, family files, and other assigned duties. The position also includes answering phones, making appointments, providing general communication and support services, and performing computer input, typing, and filing for SCC programs. Maintaining a required number of case files, processing monthly Provider timesheets, and providing appropriate FRRC representation in workshops and meetings are also key responsibilities. The role requires updating processes and basic operations of all programs, providing technical assistance and support services to parents and providers with good customer service, and operating NoHo and Outlook computer programs. Participation in various workshops and meetings is expected. Occasional work outside the traditional workday may be required. Strong interpersonal skills and excellent customer service when interacting with the public, clients, providers, and agency staff are essential.

Requirements

Good office skills as well as computer knowledge and input ability.
Proven communication skills in dealing with coworkers and community members.
Knowledge of community programs and resources available in San Joaquin County.
Able to work as a team member and take direction, as well as the ability to take responsibility and make appropriate decisions.
Able to read, write and speak English.
Basic arithmetic and computation skills; ability to analyze and interpret monthly attendance sheets.
Able to prioritize and demonstrate strong problem solving skills.
Must pass pre-employment drug test.

Nice To Haves

A.A. in related area preferred

Responsibilities

Perform enrollment, certification, updating and termination processes for all Subsidized Child Care (SCC) programs.
Timely and accurate completion of all assigned re-certifications, terminations, NOA’S, family files and other assigned duties.
Answer phones, make appointments and provide general communication and support services to all clients and staff as directed.
Accurately perform computer input, typing and filing for all SCC programs.
Maintain required number of case files.
Process monthly Provider timesheets.
Provide appropriate FRRC representation in various workshops and meetings.
Responsible for updating processes and basic operations of all programs.
Provide technical assistance and support services to parents and providers and demonstrate good customer service.
Operate NoHo and Outlook computer programs.
Participate in various workshops and meetings.
May occasionally be required to work outside the traditional workday.
Demonstrate strong interpersonal skills.
Interact with the public, clients, providers and agency staff with excellent customer service.