Casework Technician

State of North Carolina•Kinston, NC

3d•$39,244 - $68,679•Hybrid

About The Position

This position serves as a Casework Technician for the Goldsboro office supporting the caseloads. The primary purpose of this position is to provide technical and para-professional support to managerial, supervisory, and professional staff located in this office for assisting persons with disabilities to achieve identified goals. The position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours. The position is funded in part through federal funds.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

Demonstrated experience performing routine office support functions
Previous experience in establishing and maintaining effective working relationships with staff members and the public.

Responsibilities

Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and developing individualized plans for employment
Documenting casework and provisions of substantial services
Providing follow-up with consumers, employers, vendors and other agency personnel as needed
Provide support as designated by the counselor, working with community employers using the dual customer approach to place consumers with disabilities in appropriate jobs for successful outcomes
Inputting casework data into relevant applications throughout the rehabilitation process
Preparing documents including authorizations, processing billing for payment and correspondences as needed and completing all related administrative tasks.
The position does require travel to local schools in support of the school caseload.