Case Worker (6731)
About The Position
This position is responsible for providing social service assistance to eligible clients in areas such as food, clothing, hygiene, transportation, and financial assistance. The Case Worker interviews clients to determine need and eligibility, conducts site inspections and visits, prepares accurate client records, and enters data into tracking spreadsheets for reporting. They also refer clients to community agencies and maintain effective working relationships. The role involves participating with the Social Service Worker/Volunteer Coordinator and Program Director/Manager to ensure smooth Center operations and interacting with donors, partners, volunteers, clients, and the general public as needed.
Requirements
- High school diploma or G.E.D.
- Two years’ experience working in a social or public service environment with experience assisting the public
- Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- Valid State Driver’s License
- Requires a level 2 background screening
Responsibilities
- Provides social service assistance to eligible clients in the following areas: food, clothing, hygiene, transportation and financial assistance
- Interviews clients to determine need and eligibility to receive services
- Conducts site inspections and visits
- Prepares accurate and complete client records
- Enters data into various tracking spreadsheets and compiles periodic reports
- Refers clients to community agencies and maintains effective working relationships
- Ensures compliance with program policies and procedures
- Participates with Social Service Worker/Volunteer Coordinator and Program Director/Manager in ensuring smooth Center operations
- Interacts with donors, partners, volunteers, clients and the general public, as necessary
- Interviews clients requesting financial assistance to determine client's eligibility based on program guidelines and restrictions
- Records client disposition and other pertinent information such as income, expenses, family and work history
- Completes client applications
- Photocopies pertinent documents such as income statements, utility bills, leases, etc.
- Contacts utility organizations and landlords to arrange and process financial assistance
- Produces check requests, vendor documents and sends to applicable parties upon approval
- Prepares client records in a timely manner ensuring all information is accurate and up-to-date
- Obtains signatures of clients as needed
- Accurately enters client data into HMIS database and applicable spreadsheets
- Maintains up-to-date social service case history files on all clients
- Maintains the confidentiality of client information
- Serves as primary client contact and coordinator for seasonal programs including Camp Keystone, Smart Start Back to School Program, Thanksgiving Baskets, Senior Angel Tree program, etc.
- Makes client contact for seasonal programs
- Receives and processes applications for seasonal programs
- Ensures clients of seasonal programs are served effectively
Benefits
- Paid Time Off
- Retirement Savings Plan
- Medical, Dental and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
