Case Worker (7355)

The Salvation Army•Memphis, TN

1d•Hybrid

About The Position

This position is responsible for monitoring an assigned caseload of clients participating in a short-term life management program. The Case Worker establishes program plans and goals, evaluates client progress through routine meetings, and serves as an advocate for clients to acquire services that will enable them to functionally cope with their environment.

Requirements

Two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, AND two years experience working in a social or public service environment with experience assisting the public, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language effectively.
Ability to communicate clearly and effectively both orally and in writing.
Ability to think clearly and quickly in order to maintain control of client caseload.
Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
Valid State Driver License

Responsibilities

Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements.
Conducts needs assessments, obtains pertinent information, and establishes program goals for eligible clients.
Refers applicants to other agencies if not appropriate for the program.
Develops intake and case plans for clients.
Instructs clients in completing necessary paperwork, including goals and/or budget forms.
Completes orientation check-off form and obtains release of information forms when appropriate.
Completes social history on new clients each week.
Outsources clients to additional counseling resources if needed.
Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
Prepares and maintains case records and logs on all assigned clients.
Ensures the accuracy and completeness of case records and logs.
Enters pertinent information into the established Homeless Management Information System (HMIS).
Meets regularly with clients to discuss and evaluate their progress.
Prepares accurate and up-to-date records documenting client progress.
Receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
Assists clients in locating/securing affordable housing.
Conducts home visitations when appropriate.
Ensures that client's living quarters are properly furnished and maintained.
Contacts appropriate person to facilitate needed repairs.
Conducts routine inspections of living quarters and grounds.