Case Worker

The Salvation Army Canada and Bermuda Territory•Saskatoon, SK

1d•CA$30 - CA$31•Onsite

About The Position

The Residential Caseworker renders direct casework and conducts assigned group work to assist clients within The Salvation Army- Crossroads Residential Services Bethany Home policies and program. This role involves developing and following case plan goals, building relationships with social workers, running risk assessments, and completing discharge processes. The Caseworker will also provide responsible case management services, conduct individual counselling sessions, and maintain client file records. Communication and reporting are key, including maintaining accurate statistical records and reporting incidents promptly. Other duties include practicing professional ethics, cooperating with co-workers, and representing the organization professionally. The role requires working in cooperation with other staff members and treating all clients, staff, and members of the public with respect, dignity, and confidentiality. Participation in staff meetings, training, and formal evaluations is expected, along with adherence to the Policy & Procedures Manual and Employee Handbook. The incumbent is responsible for working safely and reporting unsafe conditions. This position reports directly to the Program Coordinator or designate and has no direct reports. The role involves using or maintaining organization assets in accordance with established guidelines and has no budget responsibilities or financial transaction processing.

Requirements

Completion of a formal post-secondary/college program of two academic years in Social Services, Human Services, or any other relevant fields
CPR First Aid (()Non-Violent Crisis Intervention Certicate or willingness to obtain
Therapeutic Crisis Intervention (TCI) Certificate - training will be provided if necessary
Current Drivers licence and driving abstract
Criminal Record Check, including Vulnerable Sector
A minimum of two years of prior related experience, including housing sector casework support experience or frontline experience in a social service environment.
Experience on how to work with people from diverse backgrounds and enjoy assisting others to solve problems.
Have a solid understanding of issues facing persons experiencing a housing crisis, various social issues pertaining to homelessness and its impact on the families served.
Have knowledge and a solid understanding of the Mental Health and Addiction supports systems available to youth in the region.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Strong understanding of professional boundaries when working with a vulnerable population.
Patience and ability to deescalate situations.
Ability to coach and provide constructive feedback.
Ability to problem solve and make independent decisions within an established framework while understanding the impact decisions will have on programming as well as programs around them.
Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
Attention to detail, problem-solving and analytical skills.
Strong interpersonal, motivational, leadership, and organizational skills.
Attentive listening skills for the purpose of coaching and conflict resolution.
Demonstrates effective interpersonal and communication skills.
Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
Proficient in Microsoft 365 computer programs.
Understands the dynamics of resident's behaviour with the ability to assess their needs and risks.
Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.
Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.

Nice To Haves

Certification in Mental Health & Addictions would be an asset
Conflict resolution and mediation skills are an asset.

Responsibilities

Works with clients in developing and following case plan goals in collaboration and consultation with their MSS Social Workers.
Develop a realistic and well-documented case plan with the clients, focusing mostly on education and housing barriers, utilizing SMART goals, safety plans, and community referrals and supports.
Builds relationships with the MSS Social Workers assigned to the youth at Bethany Home, including regular weekly case conference meetings.
Advocating and being a liaison for clients, developing recommendations regarding placement options to MSS Social Workers.
Run risk assessments with the clients and work with other specialized staff in addressing issues due to behavioural matters and clients' barriers to future placement options.
Attempts to meet with clients in the first 72 hours after they are admitted into the home to assess immediate barriers and needs and develop a safety stabilization plan.
Orientates clients with the house rules and regulations, as needed.
Completes discharge processes when clients are discharged from Bethany Home (discharge form, exit survey, follow-up plan), as needed.
Provides casework duties, including analysis of data, formulation of stabilization plans and supports, identifying barriers and supporting clients to achieve safe, realistic, and reasonable goals, provision of ongoing support and community referrals, interpersonal conflict resolution, advocacy services.
Builds and maintains a therapeutic environment with youth.
Confront in a therapeutic manner, if necessary, to de-escalate tensions and resolve conflict.
Document observances of the clients along with actions taken by the Caseworker.
Ensures the psychological needs of residents are being met through programming, individual counselling, etc.
Attends and facilitates case conferences with the MSS and Program Coordinator.
May support clients with appointments (medical, counselling, etc.).
Provides statistical and evaluative information to management and funders.
Supports the efforts made to meet the client's spiritual needs and cultural practice by working with the Spiritual Care team.
Maintains an active interest in all phases of the residential program and suggests improvements to the same.
Provides responsible case management services for all program participants (clients in their caseload).
Meets and interviews clients to complete intakes, develop case plans and establish goals, monitor progress, and provide ongoing support.
Conducts individual counselling sessions, keeping records as to the nature of each session.
Make self-available to other clients as required.
Records and maintains case plan documentation.
Conducts regular wellness checks, building appropriate relationships with clients and securing their holistic care.
Monitors the environment and clients to ensure safety and security.
Responds to day-to-day "urgent" needs of clients when available.
Maintains accurate, comprehensive, legible, and current client file records.
Maintains confidentiality and keeps accurate statistical records (SAMIS).
Presents to the Program Coordinator or designate, when required, a written or oral report on the stabilization plan and progress of each assigned client.
Promptly reports and follow up with incident reports in accordance with policy.
Contacts other social service agencies on behalf of the client and based on their case plan goals, including liaison with other non-profit organizations.
Identifies and reports maintenance needs and safety concerns to the maintenance staff.
Practices The Salvation Army professional code of ethics and communicates and cooperates with all co-workers, partners, and clients respectfully, openly, and honestly, maintaining confidentiality at all times.
Required to work in cooperation with other staff members in job-related areas and treat all clients, staff and members of the public with respect, dignity, and confidentiality.
Dress in a manner that is professional and presentable with respect to the employment position Adhere to standards consistent with the values and philosophy of Crossroads Residential Services and The Salvation Army.
Participates fully and constructively in staff meetings and service training.
Engages in formal evaluation sessions with the direct supervisor after the probation period and annually thereafter.
Reads and follows the Policy & Procedures Manual and the Employee Handbook.
Represents the organization in a professional manner.
Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee.
Works in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
Participates in regular supervision and performance reviews/evaluations as required.
Other work-related duties as assigned by the Program Coordinator or designate.