Case Worker (7149)

The Salvation Army • Ft Walton Beach, FL

1d • Onsite

About The Position

This position is responsible for monitoring an assigned caseload of clients participating in a short-term life management program, establishing program plans and goals, and evaluating client progress through routine meetings. The Case Worker serves as an advocate for clients to acquire necessary services for functional coping. Additionally, the role assists with food pantry services by obtaining, receiving, organizing, and distributing supplies, assessing client needs, and maintaining records.

Key responsibilities include interviewing applicants to determine eligibility for financial assistance and program enrollment, conducting needs assessments, establishing program goals, and referring ineligible applicants to other agencies. The Case Worker develops intake and case plans, instructs clients on completing paperwork, conducts orientations, and completes social histories. They are responsible for preparing and maintaining accurate case records and logs, entering data into the Homeless Management Information System (HMIS), and meeting regularly with clients to discuss progress. The role also involves enforcing disciplinary actions for house guideline infractions and managing food pantry operations, including inventory control, stock management, receiving deliveries, and monitoring product quality and expiration dates.

Requirements

• Two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, AND Two years experience working in a social or public service environment with experience assisting the public, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to think clearly and quickly in order to maintain control of client caseload.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Valid State Driver’s License

Nice To Haves

• Limited amount of physical effort required associated with walking, standing, lifting and carrying objects up to 50 lbs. on occasion.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Responsibilities

• Monitors assigned Pathway of Hope caseload of clients participating in a short-term life management program.
• Establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff.
• Serves as advocate for clients in order to acquire services that will enable them to functionally cope with their environment.
• Assists with food pantry services by obtaining, receiving, organizing and distributing supplies of food and other items, assessing client needs and maintaining records and reports of services provided.
• Interviews applicants to determine eligibility for financial assistance and Pathway of Hope program enrollment based on established guidelines and requirements.
• Conducts needs assessment, obtains pertinent information and establishes program goals for eligible clients.
• Refers applicants to other agencies if not appropriate for program.
• Develops intake and case plans for client.
• Instructs clients in completing necessary paperwork including goals and/or budget forms.
• Completes orientation check-off form and obtains release of information forms when appropriate.
• Completes social history on new clients each week.
• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.
• Enters pertinent information into the established Homeless Management Information System (HMIS).
• Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same.
• Receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Manages and maintains food pantry operations, including inventory control and stock management to ensure adequate supply levels.
• Receives and unloads weekly food deliveries, organizes and stores products in accordance with established procedures, and monitors inventory for quality, expiration dates, and distribution need.

Benefits

• Part-Time Benefits include Paid Time Off, Retirement Savings Plan available, Supplemental Insurance available, Voluntary Life and More!
• Full-Time Benefits include Medical, Dental & Vision, Paid Time Off, 10 Paid Holidays, Retirement Savings Plan available, Supplemental Insurance available, Voluntary Life and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree