Business Title Benefits Case Team Specialist
About The Position
Join us on a journey of endless possibilities. At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com
Requirements
- 18+ months back-office call center experience preferred.
- Strong time management and problem-solving skills.
- Proficiency in MS Word, Excel, SharePoint, Outlook.
- Must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Nice To Haves
- Bachelor’s degree or equivalent experience preferred.
Responsibilities
- Accurately and timely process Tier Two Case and Issue tickets, including COBRA enrollments, Appeals, Escalations, and complex benefit inquiries.
- Conduct outbound callbacks.
- Ensure work meets SLAs and quality standards.
- Act as SME for the Case Team.
- Maintain advanced knowledge of benefits and HR services.
- Assist the Operations Supervisor with evaluations, audits, coaching, and training support.
Benefits
- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
