Case Support Analyst

CACI International

2d•$46,000 - $94,400•Onsite

About The Position

CACI, Inc., is seeking full time Case Support Analysts. This position directly supports national security and suitability investigations, focusing on providing support to the field and review departments through the investigator helpline as well as case scoping. The role involves serving as a subject matter expert by demonstrating a high level of knowledge of customer policies and procedures, including case coverage for all case types, issue resolution, reporting requirements, and working knowledge of FWS. The analyst will answer field investigator, reviewer, and section lead case-related questions and concerns via telephone and email, understand the essential functions of field and review department positions, and review the front end of field investigations for compliance with national standards and customer requirements. Additionally, the role provides guidance to CACI field staff regarding responsibilities to the investigation and issues raised during its conduct, assesses designated case types to communicate important case information to the field while cancelling unwarranted items and ensuring all necessary field work is scheduled or extended, and manages the daily workload and task list, prioritizing based on customer, business needs, and team needs. All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from the authorized company representatives. Other duties as assigned.

Requirements

U.S. Citizenship (a requirement for obtaining a Federal security clearance)
Must possess and maintain a current favorably adjudicated T5 or T5R background investigation at all times
Bachelor’s degree or equivalent work-related experience in conducting Federal background investigations and/or reviewing Federal background investigation reports of investigation
Candidates must have at least 12 months’ experience conducting/processing background investigations
Must be able to multitask and be comfortable with fast paced environment handling both e-mail and telephone inquiries
Must be flexible with schedule availability. Schedule consists of morning and afternoon shifts. Position requires approximately two late afternoon shifts per month
Excellent computer skills and proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
Strong customer service skills
Highly detail-oriented, excellent time management, organizational and administrative skills with the ability to prioritize and/or reprioritize daily tasks based on the needs of the customer, business, and/or your team; and remain flexible and receptive to changes resulting from customer or business needs
Analytical and problem-solving skills with the ability to recognize patterns, trends and/or issues, identify key findings, determine conclusions, and communicate all relevant information
Strong verbal and written communication skills to communicate with individuals by telephone, email, and face to face; ability to establish and promote a team-oriented work environment; and maintain an energetic positive-mind with the ability to foster relationships with and amongst your team and colleagues
Impeccable work ethic, integrity, and “can-do” attitude with a sense of mission in support of national security
Ability to pass a mandatory pre-employment drug test
Ability to obtain and maintain a favorable U.S. Government security clearance
Ability to work independently and as a part of a team

Responsibilities

Serve as subject matter expert by demonstrating a high level of knowledge of customer policies and procedures to include case coverage for all case types, issue resolution, reporting requirements, and working knowledge of FWS
Answer field investigator, reviewer, and section lead case related questions and concerns via telephone and email
Understand the essential functions of field and review department positions
Reviews the front end of field investigations for compliance with national standards and customer requirements
Provides guidance to CACI field staff regarding responsibilities to the investigation along with issues raised during the conduct of an investigation
Assesses designated case types to communicate important case information to the field while cancelling unwarranted items and ensuring all necessary field work is scheduled or extended
Manage daily workload and task list, prioritizing based on customer, business needs, and team needs; participate in all mandatory meetings
All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from the authorized company representatives
Other duties as assigned