Case Study Proctor Associate - 6384131

Accenture•San Francisco, CA

29d•$22 - $32•Onsite

About The Position

Accenture Flex offers flexible, local, fixed-duration project-based work. As a Case Study Proctor, you will be at the forefront of cutting-edge research, responsible for executing case study sessions with connected devices and precision. Your role is to ensure data integrity by strictly adhering to study protocols, serve as a professional guide for participants, and maintain the performance of hardware like sensors and wearables to capture high-fidelity research data. This position requires a blend of technical troubleshooting skills and a professional, participant-focused approach, ensuring all collected data meets high standards of quality, confidentiality, and safety.

Requirements

Minimum 1 year of work experience
Proven ability to follow complex, detailed research or technical protocols without deviation.
Hands on experience troubleshooting hardware sensors, and software interfaces.
Proficiency in secure file handling procedures and data upload systems.
Skill in setting up physical spaces and technical equipment for optimal performance.
Ability to maintain accurate logs and generate clear, concise issue reports.
Exceptional verbal communication skills, specifically the ability to explain technical tasks to non-technical participants.
A calm, professional demeanor, especially when working under time constraints or handling technical delays.
High situational awareness to catch subtle errors in case study or participant behavior.
Unwavering commitment to ethics, confidentiality, and data security.
Adaptability to support shifting schedules and evolving study needs.

Responsibilities

Conduct case study sessions in strict accordance with approved study designs and research protocols.
Provide clear, concise instructions for participants to ensure they understand procedures and adhere to study requirements.
Prepare, calibrate, and organize collection equipment, connected devices, and physical/remote environments prior to each session.
Monitor data streams in real time, making protocol-compliant adjustments to maintain data integrity and prevent loss.
Perform secure data uploads using authorized systems, verifying successful transfer and storage while maintaining strict participant privacy.
Identify and report hardware, software, or procedural glitches. Perform basic troubleshooting and escalate complex issues to Tier 2 support.
Adhere to all safety guidelines and data confidentiality standards, ensuring prompt reporting of any incidents or deviations.
Maintain the flexibility to support urgent or ad hoc case study needs within defined service levels.