Case Specialist

Rogers Behavioral Health•Nashville, TN

18h•Onsite

About The Position

The Social Services Case Specialist develops, coordinates and delivers all direct case specialist services to patients and their families assigned to him/her, and performs other duties as directed. Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S. The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

Requirements

Master’s Degree, MS/MSW, required/established completion date for MSW or related mental health field
Completion date must have prior approval from the manager of Social Services and Human Resources director
A minimum of three (3) years’ experience in a similar capacity in a health care or related area
An understanding and thorough knowledge of consultation, the community and its resources, dynamics of human growth and behavior, and intervention skills and techniques
Ongoing education in the above areas
Current American Heart Association CPR certification or American Red Cross Professional Rescue is required upon hire
Annual re-certification required for CPR
Formal training in management of the aggressive patient within sixty (60) days of hire/transfer date
Annual re-certification is required for management of the aggressive patient
Employees at Child/Adolescent Day Treatment programs licensed under HFS §40 are required to have one year of experience working in a clinical setting serving children with mental health disorders

Responsibilities

Provide social services to patients and their families/significant others
Provide pre-admission consultation to community agencies, families, or patients
Conduct social services portion of Multi-Disciplinary Assessment Tool within 24 hours of admission
Obtain necessary consents for release of information as required by Hospital policy
Provide treatment services to the individual, group and family as required by program guidelines
Participate/lead patient/family/significant others education sessions
Implement goals, objectives and interventions as specified on the Master Treatment Plan within the therapeutic component of the patient’s program
Use knowledge and skills to collect and review information regarding the patient’s status
Identify age-specific needs
Provide interventions that are appropriate to the age of the patient population served
Make follow-up contact with patient as required by program guidelines
Work independently with minimal supervision
Complete assignment and documentation within required time
Write clear, concise, and obtainable treatment goals in the treatment plan and weekly reviews for each problem on which Social Services intervenes
Rewrite goals as necessary
Complete ongoing treatment documentation, as required, in accordance with program guidelines
Document patient’s treatment status in medical record (progress notes section)
Update required forms related to discharge plans
Document discharge summary, identify patient’s progress, presenting problem, current status, and treatment recommendations at discharge
Write discharge note at time of discharge
Follow through on discharge planning as directed by the case social worker
Prepare required written reports as assigned
Report and document suspected cases of physical, sexual abuse and/or neglect per Wisconsin law and in accordance with Hospital policy and procedure
Communicate professionally and accurately
Refer to and work with other departments and agencies as needed and in according to Social Services policies
Communicate immediately difficult problems with referents, patients, family members/significant others and co-workers to manager of Social Services
Keep the manager of Social Services or appropriate supervisor apprised of the situation
Ask for supervision to assist with problem resolution, when appropriate
Attend and participate in all department meetings as requested
Be professional
Adhere to the Hospital’s dress code
Adhere to all established standards of practice
Comply with Hospital personnel and Social Services department policies and procedures
Attend all mandatory in-services
Participate in Performance Improvement monitoring and evaluation activities, as requested
Report any safety hazards promptly to Environmental Services and the manager of Social Services
Comply with Hospital’s safety program and employee health program
Promote department goals and mission of the Hospital
Communicate goals to fellow staff members
Demonstrate measurable goal achievement
Maintain department policies and procedures
Include requirements and guidelines from external agencies (i.e., JCAHO, state)
Maintain and/or communicate to appropriate party function backlog at a set timeframe
Educate new staff in regard to regulations or requirements of those functions that relate to their areas or departments, as directed
Demonstrate acceptance and training of student interns in the department, as directed
Demonstrate understanding of JCAHO and other regulatory agency compliance regulations
Involve self in the learning and application of standards relevant to the Social Services department
Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations
Involve self in the education of other disciplines regarding Social Services department regulations
Participate in Hospital committees, Performance Improvement team meetings and team projects, as directed
Demonstrate punctuality and preparedness
Demonstrate effective communication skills, if applicable
Good organizational skills
Contribute in a positive, solution-focused manner
Participate in the Performance Improvement program
Gain understanding of the Performance Improvement process
Apply the PI model to your department’s activities
Participate in and/or create PI teams that lead to improvement in other Hospital areas
Educate and involve self in the Hospital and Social Services department’s Performance Improvement plans
Conduct self in a professional manner
Demonstrate organizational skills that promote timely response to all inquiries and to task completion
Communicate with all individuals in a positive and professional manner
Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution
Communicate concerns and provide solutions for same
Attend outside seminars to promote professional growth
Demonstrate a positive and professional attitude toward parties outside the Hospital (patients’ families, visitors, vendors, etc.)
Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control and Employee Health policies and programs
Project professional image by wearing appropriate professional attire

Benefits

New Employee Retention Bonus $2,000.00 retention bonus available! (In-training licensure)
$4,000.00 retention bonus available! (Fully licensed)
Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)