Case Specialist SSI/SSDI (100216)

Equus•New York, NY

6d•Onsite

About The Position

Works as part of a team of specialists and care managers assisting customers to successfully receive federal disability benefits. Supports an assigned caseload of individuals in following-up on applications. Makes regular contact with customers to review the status of the application and any needed documentation for submission to the Social Security Administration. Provides counseling and support for customers to comply with any requests. May conduct workshops for customers on the process and the importance of timely receipt, review, and response to requests. Conducts outreach to customers who have disengaged from the application and review process to ensure re-engagement and completion of all required processes. Uses elevated outreach processes (phone, letters, contact with friends or relatives, email and texts, home visits). Tracks customer participation in the determination process and reports accordingly. Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted. Understands and follows all policies and procedures related to the process. Uses standard forms and online processes to conduct and document work activities.

Requirements

Associates Degree or higher in social services or a related field such a psychology, human services, vocational rehabilitation, or occupational rehabilitation
Four years direct customer service experience in a clinical or social service environment
Experience in a fast-paced, team environment that is performance driven
Exceptional customer service and engagement skills
Excellent organizational skills and strong attention to detail
Experience with publicly-funded programs
Knowledge of laws and regulatory requirements related to program responsibilities
Ability to use various electronic systems to carry out duties and responsibilities

Nice To Haves

training or experience in motivational interviewing techniques
Temporary Assistance for Needy Families experience preferable
Experience in assessing the need for and making reasonable accommodations for customers

Responsibilities

Supports an assigned caseload of individuals in following-up on applications
Makes regular contact with customers to review the status of the application and any needed documentation for submission to the Social Security Administration
Provides counseling and support for customers to comply with any requests
May conduct workshops for customers on the process and the importance of timely receipt, review, and response to requests
Conducts outreach to customers who have disengaged from the application and review process to ensure re-engagement and completion of all required processes
Uses elevated outreach processes (phone, letters, contact with friends or relatives, email and texts, home visits)
Tracks customer participation in the determination process and reports accordingly
Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted
Understands and follows all policies and procedures related to the process
Uses standard forms and online processes to conduct and document work activities