Case Specialist

Penske•Cumru Township, PA

1d•Onsite

About The Position

This position is a critical role on the Shared Services team, providing care and resources for our associates’ health and wellbeing while supporting business continuity. The Leave Team Case Specialist provides expert and empathetic guidance to our associates related to their leave of absence and accommodation needs, along with quarantines associated with Pandemics. This position will help the associates to navigate through the stages of their leave or quarantine, which is a critical part of Penske’s Leave of Absence and Job Accommodation process. You will manage leaves, disability accommodations, and quarantines in accordance with applicable laws and local regulations, including FMLA, ADA, OSHA and CDC guidance. The Leave Team Case Specialist role serves as guide to associates, managers, human resources, and labor by ensuring communications area in compliance with all laws, regulations, guidelines, and labor contracts. This role is responsible for leading the interactive process under the ADA, and making recommendations to HR and Operations Leaders regarding accommodations (leave and on-the-job). The Leave Team Case Specialist will serve as the subject matter expert for FMLA, ADA, COVID19 Leave and all other Leaves of Absence (LOAs). The Case Specialist creates a seamless customer experience by building rapport with the associate and maintaining knowledge of the associate's case throughout their leave.

Requirements

Bachelor's degree plus equivalent relevant work experience required
2+ years of experience in Human Resources, experience with various leave programs and ADA job accommodations preferred
Strong working knowledge of ADA/ADAAA, FMLA, USERRA and similar state and local laws
Excellent customer service skills
Strong negotiation/influencing skills
Strong problem-solving skills
Strong oral and written communication skills required
Strong documentation skills
Strong analytical and organizational skills required
Proficiency in Word, Excel and Access required
Independent problem-solving skills
High Emotional Intelligence
Composure
Detail Oriented
Interpersonal sensitivity
Experience with HRIS preferred
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.

Nice To Haves

optimally leave of absence, benefits, & shared services experience
ability to hold information in confidence

Responsibilities

Lead the ADA Leave and on-the-job accommodation process using strong problem solving and creative thinking skills; analyze essential job functions as compared to restrictions; develop recommendations for HR and operators regarding on-the-job accommodations; determine final decision whether to grant or deny accommodation; consult with Risk Management (workers comp), Labor and Legal as necessary
Analyze associate return to work documentation and engage in interactive process regarding return-to-work restrictions, including analysis of essential job functions as compared to restrictions, developing recommendations for HR and operators regarding return-to-work (RTW) accommodations, and determining final decision whether to grant or deny accommodation; consult with Risk Management (workers comp), Labor and Legal as necessary
Manage pandemic quarantines, making decisions on quarantine length, pay, and return to work using a company matrix. Determine the proper course of action based on the associate's scenario, determine qualifying pay, and advise the associate accordingly. Use job aid resources to make these decisions. Determine if/when an associate's situation requires escalation.
Resolve issues escalated from FMLASource on associate requests for FMLA and ADA leaves; review ADA leave coaching packet, discuss with HR and Operations, and make decision regarding grant/denial of ADA leave requests
Resolve issues escalated from Unum on associate applications for STD and LTD benefits.
Serve as subject matter experts to associates and managers regarding the LOA process, ADA job accommodations, and status
Analyze reports and data received from vendor regarding status of associate leaves and communicate regarding leave-end return to work plans with associates and managers; analyze and prepare reports as requested by manager, identify areas of improvement and patterns
Lead ADA reassignments/vacant position search process with HR and Staffing team
Document all cases and quarantines in appropriate systems accurately and timely.
Other projects as assigned by the Manager