DSHS HCLA Developmental Disabilities Case/Resource Manager

State of Washington•Snohomish County – Lynnwood, WA

1d•Hybrid

About The Position

The Home & Community Living Administration (HCLA) is hiring Case Resource Managers to work in our Lynnwood office. In this role, you will provide specialized case and resource management support to individuals and families who are eligible for services with the Developmental Disabilities Administration. We support a hybrid work model. For your first few months, you should expect to be in your local office regularly to receive support, training and to connect with your peers. You and your supervisor will identify an appropriate work schedule, which may include the options to continue with the hybrid work model, modified work schedules, work at the duty station, or telework. You will be required to attend training outside of your local office, and travel within the state of Washington will be required. This opportunity will also require travel to meet business needs. This position is covered by a collective bargaining agreement. Snohomish County employees are eligible to receive an Orca Card for transportation needs.

Requirements

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.
Or six years of experience in providing social services to people with intellectual or developmental disabilities.
Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.
Or Equivalent experience/education
Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.
Employees driving on state business must have a valid driver's license.
Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Nice To Haves

Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
Able to prioritize and organize work in a fast-paced work environment
Demonstrate sensitivity to cultural diversity
A Certified interpreter allows for a 5% pay increase but is not required

Responsibilities

Identify support needs of clients and plan for and authorize payment for appropriate services
Schedule and conduct face-to-face home visits and living quarters with clients and families
Facilitate person-centered goal-planning discussions with clients and family
Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources.
Determine financial and functional eligibility for any requested and/or enrolled program
Review and monitor client plans, reports, and client progress
Obtain translation and interpretation services for clients and families when needed
Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
Establish and maintain complete and accurate case files, provider payment records, planned service written approvals/waivers
Professionally represent HCLA and participate in community and agency meetings