Case Processor - Check Fraud

U.S. Bank • Tempe, AZ

7d • Hybrid

About The Position

This role supports check fraud investigations within operations by managing incoming claims from intake through resolution. Responsibilities include onboarding fraud claims into the system of record, reviewing and compiling supporting documentation, and ensuring customer-submitted materials are accurate and complete. The position involves investigating claims using provided details and intake notes, applying policies and regulatory guidelines to prepare thorough and accurate case files for decisioning. Daily work is assigned via a tracking spreadsheet and may include a mix of onboarding, document review, and investigative tasks, with new hires starting on foundational work and progressing to more complex investigations over time.

Requirements

• High school diploma or equivalent
• Four years or more of operations services related work experience
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Onboarding fraud claims into the system of record
• Reviewing and compiling supporting documentation
• Ensuring customer-submitted materials are accurate and complete
• Investigating claims using provided details and intake notes
• Applying policies and regulatory guidelines to prepare thorough and accurate case files for decisioning
• Managing incoming claims from intake through resolution

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED