CASE PROCESSING INTERGOVERNMENTAL SPECIALIST - 73005870

State of Florida•LAKE CITY, FL

2d•$41,517 - $55,115•Hybrid

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This role is eligible for part time telework after you complete required training and reach an acceptable level of proficiency.

Requirements

Currently employed with the Florida Department of Revenue.
Six months of experience with the Child Support Program at the level of Operations Analyst I or above.
One year of experience in explaining complex policies and procedures with employees, partners, or public.
One year of experience coaching, mentoring, or instructing others.
One year of experience using effective communication through a variety of methods.

Nice To Haves

6 months experience within the Interstate Initiating or Interstate Responding Workgroup.

Responsibilities

Determine if cases meet criteria for Intergovernmental Case Processing.
Complete activities associated with complex and/or escalated projects.
Gather information and analyze case data to determine next steps.
Oversee resolution of complex problems relating to international case processing.
Interact with customers, legal services providers, other states/countries, employers, and other business partners.
Serve as a Subject Matter Expert on Intergovernmental operational procedure.
Coordinate and consult with Program Office process teams.
Provide guidance, clarification, interpretation, formal feedback, and instruction to team members.