Case Managers & Leads (Individual Assistance)

AC Disaster Consulting•Davenport, WA

1d•$25 - $30•Remote

About The Position

AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected. MISSION Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience. VISION In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected. The position will be guided by ACDC’s Corporate Values Platform in all activities. Position Summary: Job Title: Individual Assistance Case Managers & Leads Full Time/Part Time/PRN: Full-time Exempt/Non-Exempt: Non-exempt Temporary/Seasonal/Regular: Temporary Hourly/Salary: Hourly Compensation: $25-30 Travel/Location: Washington state (Spokane or Lakewood areas) Mission of Role/Position Summary: The Emergency Management Case Manager & Leads will provide compassionate, survivor-centered case management services that empower individuals and families affected by disasters to navigate available assistance programs, overcome recovery barriers, and achieve safe, sustainable recovery through coordinated support, resource advocacy, and community partnerships.

Requirements

Ability to effectively communicate both verbally and written.
Ability to maintain confidentiality with sensitive customer and internal information.
Capable of multi-tasking when necessary.
Strong familiarity with state and local governments is necessary.
Highly organized, detail oriented and self-motivated.
At least one year of professional case management, social services, emergency management, or disaster recovery experience.
At least one year experience documenting client services and maintaining confidential records.
High school diploma or equivalent.
Must be 18 years of age or older.
Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
Must pass company and any applicable client background check and reference check upon offer of employment.

Nice To Haves

Associate degree or higher in social services
Case management experience with housing program
At least one year FEMA HMA grant experience

Responsibilities

Work as a part of the Case Management team and perform all duties as assigned.
Attend meetings and conference calls with clients and homeowners
Attend training on program requirements and apply all policies and procedures as required.
Manage individual workload of case management.
Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
Understand program needs, policies, departmental process flows, and standard operating procedures.
Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
Communicate, resolve, and escalate problems and concerns according to proper protocols.
Perform other duties as assigned.