CASE MANAGER – CONFLICT FREE

Tri-County Community Action Agency•Johnston, RI

2h•Onsite

About The Position

The Case Manager provides Conflict Free Case Management to older adults and adults with disabilities who receive Medicaid Home and Community-Based Services (HCBS). The role supports participants across long-term services and support options, including self-directed services, assisted living, and homecare. The position oversees key parts of the case management process: gathering information, developing person-centered plans, connecting participants with services and supports, monitoring plans, and following up. The Case Manager works with participants and, as appropriate, their families, providers, and other contacts to understand participants’ needs, strengths, resources, risks, and quality-of-life goals. The role includes monthly wellbeing monitoring at a minimum, twice-yearly in-person visits, and reviewing and updating plans at least annually or when requested or warranted by a significant change. Suspected mistreatment, abuse, neglect, exploitation, or other harmful acts must be reported to the appropriate protective services entity.

Requirements

Two years of relevant experience, such as case management or other assistance, working with low-income older adults and persons with disabilities.
Possess and maintain a valid driver’s license and automobile insurance, and have access to reliable transportation.
Willingness to travel statewide.
Knowledge of human behavior and the aging process.
Ability to work with people from various cultures and lifestyles in the helping process.
Pass initial and ongoing state and national criminal background checks.
Strong computer knowledge, including proficiency with Microsoft Office and other computer system databases.
Knowledge of community resources, insurance, and health care delivery systems.
Strong organizational, verbal, and written skills.
Ability to coordinate and network with agencies and professionals serving older persons and adults with disabilities.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in counseling, education, gerontology, human services, nursing, rehabilitation, social work, psychology, social services, behavioral health science, or a related field; alternatively, a combination of post-secondary college, professional certifications, certificates, or licenses in a related field.
English and Spanish bilingual speaking abilities.

Responsibilities

Use person-centered planning approaches to help participants access services they need and want.
Gather participant history and information from participants and relevant sources, including family members, HCBS providers, medical providers, social workers, and educators.
Assess participants’ strengths, resources, support systems, problems, needs, and quality-of-life goals.
Help participants identify person-centered goals based on their preferences and assessed needs.
Develop comprehensive person-centered plans that address assessed needs and risks, support health and welfare, recognize strengths and self-determined goals, and accommodate preferences within service limits and available local resources.
Monitor participants’ wellbeing at least monthly, with additional contacts as frequently as necessary.
Conduct face-to-face visits with participants and/or their representatives twice yearly.
Review and update person-centered plans at least annually, upon participant request, or in response to significant changes or other circumstances requiring reevaluation.
Report mistreatment, abuse, neglect, exploitation, or harmful acts to the appropriate protective services entity based on the participant’s residence and age group.
Connect participants with services and supports and monitor plans and follow up on case management activities.