Case Manager-LF532503

ICL•New York, NY

2d•Onsite

About The Position

The program Case Manager organizes comprehensive service planning and assessment and ensures service plans are implemented through direct case management or co-provider services. Depending on specialty or discipline, the Case Manager has primary or shared responsibility for providing residents with linkages and advocacy involving housing, mental health, substance abuse, health care, parole boards, and other services. The Case Manager develops comprehensive service plans with residents and specialty program staff, sometimes serving as the primary provider of a service and sometimes as a secondary support agent. The role includes assessing residents’ needs and strengths, providing counseling and skills training, coordinating referrals and appointments, supporting housing and discharge planning, responding to crises, and advocating for residents. The Case Manager also maintains case documentation, reviews service plans and progress, participates in program meetings and training, and supports the safety and effective operation of the residence. The position is onsite, scheduled Tuesday through Saturday, 9:00 a.m. to 5:30 p.m. Compensation is $22.9524.

Requirements

One of the following education and experience combinations: a bachelor’s degree with a practicum involving substantial activities with the target population or a major/concentration in a listed human-services discipline, plus one year of case-management or other relevant human-services experience; a bachelor’s degree in any field plus two years of case-management or relevant human-services experience; an associate’s degree in a health or human-services field plus three years of case-management experience; or a high school diploma/GED plus three years of direct-service experience with individuals with mental disabilities or homeless individuals.
Relevant bachelor’s-degree disciplines include social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, and speech and hearing. A concentration requires at least 24 credits in the discipline.
Must obtain and maintain CPR and First Aid certifications.
Must obtain and maintain certification as an Opioid Overdose Responder through NYSOOPP.
Must be authorized to work in the United States.

Responsibilities

Orient new residents to available clinical services, recreational activities, and program offerings.
Obtain and document medical, psychological, and social assessment information, including residents’ strengths, needs, abilities, and preferences.
Collaborate with residents to create and maintain service plans using an integrated healthcare approach and accounting for cultural background, customs, beliefs, needs, and preferred language.
Teach daily living, socialization, and conflict-resolution skills.
Provide individual or group supportive counseling to help residents address service needs and work toward goals.
Develop and share clear, understandable resource information related to residents’ care.
Use cognitive-behavioral techniques, including role-play, skills training, and action plans, to support service-plan goals.
Provide Critical Time Intervention procedures when appropriate.
Facilitate individualized services that address residents’ diverse needs and support discharge planning.
Conduct crisis assessments and verbal and nonverbal crisis intervention.
Meet with residents at least weekly to follow up on service-plan goals and objectives.
Refer residents to community resources and accompany them to medical, social-service, government, and other appointments or locations related to their care.
Provide or arrange transportation for housing placement, service appointments, recreation, and other service-plan purposes.
Help residents develop savings and money-management plans, improve income through advocacy with HRA and VA, and learn budgeting, banking, shopping, credit, and tax skills.
Plan, escort, or arrange social and recreational activities with residents.
Advocate for residents with outside service providers and within the organization.
Assist residents in accessing vocational or other training and coordinate with team members to address their needs.
Provide support and advice to residents’ significant others and Transitional Veterans Residence staff.
Mediate conflicts between residents and negotiate relationship ground rules.
Conduct in-vivo assessments and living-skills training; support residents during their transition from the residence and help connect them with community providers and resources.
Coordinate with substance-abuse staff to ensure residents have transportation and support for substance-abuse appointments and participation.
Use motivational interviewing with residents as needed.
Inspect residents’ living areas for safety, accountability of agency property, and cleanliness.
Report serious incidents, allegations, incidents, and sensitive situations to supervisors; complete incident reports and follow procedures for accounting for residents and reporting missing persons.
Conduct quarterly reviews of service plans, assessments, medical records, and changes in care, and follow up on the quantity and quality of services provided.
Review length-of-stay profiles with a supervisor, address barriers to employment and housing, and participate in weekly length-of-stay reviews.
Review existing service linkages and seek to expand program and agency connections as part of continuous quality improvement.
Document residents’ treatment progress and maintain measurable, objective service plans consistent with regulatory guidelines.
Assist with orientation of new personnel when requested.
Maintain accurate, up-to-date paper and electronic case records for assigned residents.
Follow attendance and timekeeping rules and report reliably and regularly to work.
Attend clinical and staff meetings, supervision, and in-service training and development activities.
Review the staff communications log and record essential information as designated by program management.
Execute emergency plans and administer CPR or first aid when required.
Obtain and maintain CPR, First Aid, and NYSOOPP Opioid Overdose Responder certifications.
Perform on-call duties when assigned.
Comply with applicable laws, regulations, and agency policies and promote an ethical organizational culture.
Perform other job-related duties as assigned.

Benefits

Medical, dental, and vision plans, including a medical HSA option.
403(b) retirement savings plan with employer match.
Paid vacation, personal, and sick time; mental health days; and 12 paid holidays.
Employee Assistance Program and mental health resources.
Educational leave and tuition assistance.
Training and career development tracks.
Commuter benefits.
Recognition programs and discount programs.
Flexible spending plans.
Voluntary benefits, including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.