Graceful Guardian Case Manager

Guardian Angel Settlement Association•Saint Louis, MO

17d•Onsite

About The Position

Graceful Guardian Case Manager Guardian Angel Settlement Association (GASA) St. Louis, MO 63118 Job Type: Full-Time (40 hours per week) Pay: $45,000–$48,000 per year Schedule: Monday–Friday with occasional evenings and weekends as needed Work Location: In-person (3300 S. Jefferson Avenue, St. Louis, MO 63118) with occasional local travel throughout the St. Louis area. Mileage reimbursement provided. About Guardian Angel Settlement Association Founded in 1859, Guardian Angel Settlement Association (GASA) empowers individuals and families throughout the St. Louis community by providing comprehensive programs that promote stability, independence, and long-term success. Each year, GASA serves more than 4,000 individuals through services including: Early Head Start and Head Start early childhood education Housing stability services Senior services Self-sufficiency programming Client-choice food pantry Clothing closet Community resource navigation and partnerships At GASA, we believe every individual deserves dignity, opportunity, and the support needed tonThe Case Manager will assess participant needs, develop individualized service plans, connect participants with community resources, and provide ongoing support that promotes independence, stability, and successful aging in place. Using a strengths-based and trauma-informed approach, the Case Manager will help participants overcome barriers related to: Housing stability Food insecurity Healthcare access Transportation Financial well-being Social isolation This position serves as a trusted point of contact for participants while collaborating with community partners and internal GASA programs to ensure holistic support.

Requirements

Bachelor's degree in Social Work, Human Services, Gerontology, Public Health, or a related field.
Equivalent education and relevant experience may be considered.
Strong understanding of challenges impacting older adults, including healthcare access, housing, transportation, food insecurity, and social isolation.
Excellent organizational, documentation, and time management skills.
Strong written and verbal communication skills.
Ability to work independently and collaboratively within a multidisciplinary team.
Proficiency with Microsoft Office and electronic case management systems.
Comfortable learning new technology and software.
Valid driver's license.
Reliable transportation.
Proof of automobile insurance.
Ability to travel throughout the St. Louis metropolitan area.

Nice To Haves

Two (2) years of case management, resource navigation, or direct service experience working with older adults or underserved populations.
Knowledge of budgeting, grant requirements, and fiscal accountability is a plus.

Responsibilities

Conduct comprehensive intake assessments to identify participant strengths, needs, and goals.
Develop individualized service plans with measurable goals and timelines.
Provide ongoing case management through regular meetings, phone calls, and follow-up visits.
Complete quarterly reassessments and monitor participant progress toward SMART goals.
Assist participants with applications for Medicaid, SNAP, utility assistance, and other public benefits.
Connect participants to healthcare, housing, transportation, and community resources.
Provide crisis intervention, advocacy, and problem-solving support.
Assist participants in obtaining identification documents and other required records.
Encourage participation in Graceful Guardians workshops, educational programs, outings, and social activities.
Coordinate referrals and provide warm handoffs to community partners.
Maintain current knowledge of community resources available to older adults throughout the St. Louis area.
Collaborate with healthcare providers, housing agencies, transportation providers, and nonprofit organizations.
Monitor referral outcomes and provide follow-up support.
Promote participant empowerment and self-advocacy.
Maintain accurate participant records, assessments, case notes, referrals, and service plans.
Document participant contacts and progress using the agency's case management system.
Assist with tracking program outcomes and grant reporting requirements.
Ensure participant files remain compliant with agency policies and funding requirements.
Support program evaluation and continuous quality improvement efforts.
Partner with internal programs including food pantry, trauma response, administration, and early childhood education.
Work closely with the Graceful Guardians Program Coordinator to ensure continuity of care.
Participate in staff meetings, case consultations, and program planning.
Support volunteers and interns assigned to the program.
Demonstrate a trauma-informed, participant-centered approach that promotes dignity, respect, and independence.