Case Manager

Compass Connections • San Antonio, TX

8d • Hybrid

About The Position

It's a great feeling to work for a company that does so much good for others around the world! This role involves meeting federal and state regulatory guidelines, maintaining a caseload, participating in professional development, assessing child safety, providing support to crisis line staff, engaging children and sponsors in the casework process, documenting progress, compiling and maintaining records, participating in case staffing, implementing safety protocols, and maintaining confidentiality and professional/ethical standards.

Requirements

• Bachelor’s degree in the behavioral sciences, human services, or social services field
• 1-year related experience and/or training including experience working in crisis intervention
• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass a pre-employment and biennial criminal background checks.
• Demonstrate the ability to: Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.
• Demonstrate the ability to: Work collaboratively with other staff members, service providers and professionals.
• Demonstrate the ability to: Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
• Demonstrate the ability to: Work in a fast-paced environment and maintain emotional control and professional composure at all times.
• Demonstrate the ability to: Maintain computer literacy required to meet the responsibilities of the position.
• Demonstrate the ability to: Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Demonstrate a working knowledge of all Compass Connections policies and procedures.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Graduate degree from accredited program/university in a related field
• Experience working in child welfare, case management, and with immigrant populations is strongly encouraged

Responsibilities

• Meet all federal and state regulatory guidelines and standards that are applicable to this position
• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Maintain a minimum number of weekly contacts with children and families.
• Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
• Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.
• Engage and involve children and their sponsors in the casework process.
• Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
• Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
• Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
• Work evenings, weekends and holidays as needed or requested by position supervisor.
• Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
• Maintain confidentiality in all areas of the service population and program operations.
• Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.
• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Act as a liaison with stakeholders, including legal providers and immigration court.
• Accept crisis calls and provide support to families in crisis.
• Participate in weekly face to face or phone supervision with the supervisor.
• Frequently travel from one location to another within the office.
• Meet all deadlines required by program supervisor and federal partners.
• Foster Care Programs - Support, encourage, and recruit foster parents.

Benefits

• Annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level