Case Manager - New Mexico

Holon Health•Albuquerque, NM

1d•Hybrid

About The Position

At Holon Health, we are a healthcare startup focused on providing whole-person care to individuals with Substance Use Disorder (SUD). We integrate medical, behavioral, and social care, prioritizing prevention and recovery. Our approach is patient-centered, and we foster a culture of flexibility, trust, well-being, inclusion, and respect for our team members. We are seeking a compassionate and organized Case Manager to join our collaborative care team. The Case Manager will monitor client progress, ensure adherence to treatment plans, and provide support for positive treatment outcomes. This role involves close coordination with Justice Liaisons and facility managers at correctional sites to schedule appointments. This is a hybrid role based in New Mexico, supporting facilities in Springer, Los Lunas, and Grants. Candidates based in Albuquerque are preferred. The role typically involves 40 hours per week with some flexibility. Mileage will be provided for on-site visits.

Requirements

Strong organizational and relationship building skills, with the ability to coordinate effectively across health plan Justice Liaisons and facility managers
Outstanding communication and interpersonal skills to engage with individuals from diverse backgrounds in a judgment free and culturally sensitive manner
Exceptional organizational and time management skills
Ability to conduct concise yet supportive phone conversations
An understanding of the community served, the justice system, and community connectedness
A strong understanding of the healthcare system, including medical insurance
Ability and willingness to provide emotional support, encouragement, and motivation to clients
Strong computer skills; prior experience using an EHR/EMR strongly preferred
Strong level of confidentiality due to the sensitivity of materials and information handled
Ability to work independently, be self directed and flexible, and perform functions with minimal supervision
Reliable transportation and willingness to travel on site to facilities in Springer, Los Lunas, and Grants
High school graduate or equivalent required

Nice To Haves

Associate degree preferred
1-3 years of experience working in a behavioral health setting preferred
Written and oral fluency in English and Spanish is preferred

Responsibilities

Actively review client activity within the program, including drug test results, system logins and lesson completion rates, and appointment attendance and adherence
Monitor client progress against their individualized treatment plan
Identify any deviations from the plan and collaborate with the clinical team to develop appropriate interventions
Identify potential barriers to client engagement and proactively address them with the client
Verify client insurance coverage and eligibility for treatment services
Coordinate with Justice Liaisons from health plans and facility managers to schedule and manage in person and telehealth appointments at correctional facilities
Coordinate client appointments with providers, including scheduling and rescheduling as needed
Provide support to the clinical team when follow up with clients is needed
Assist clients with identifying and accessing necessary community resources and referrals, such as housing, transportation, and employment
Coordinate referrals with external agencies and providers
Assist clients with troubleshooting technical issues related to our proprietary technology platform
Provide guidance on navigating the platform and accessing program resources
Respond promptly to client inquiries and concerns
Provide ongoing support and encouragement to clients throughout their treatment journey