Case Manager

Hot Bread Kitchen LTD • New York, NY

4d • $64,000 - $66,600 • Hybrid

About The Position

Hot Bread Kitchen is seeking a highly motivated and resourceful Case Manager. This position will primarily provide direct support services to Front of House and Culinary Fundamentals Program participants. This position may be requested to provide coverage and support for other programs as needed. The ideal candidate will have working knowledge of social work based practices and passion for client-facing work. This position will serve as a critical member of the program delivery team, assessing member strengths, needs, and connecting them to resources and tools in order to meaningfully participate in the Front of House and Culinary Fundamentals Programs. The Case Manager will work collaboratively and creatively with the training team and reports directly to the Manager of Member Engagement.

Requirements

• Strong passion for Hot Bread Kitchen’s mission.
• Bachelor degree in Social Work, Psychology, Human Services or related field required.
• Direct service experience or 2-5 years experience in case management.
• Experience in working with and supporting diverse populations.
• Some facilitation experience, preferably for teaching soft skills or professional readiness.
• Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite.
• Ability to think and problem solve creatively, collaborate with others often, and sense of humor!
• Familiarity with navigating NYC’s support systems (affordable housing, childcare, mental health, public benefits, etc.).

Responsibilities

• Helping facilitate member alumni services and/or events.
• Following up with participants after program completion to assess outcomes and provide continued support when appropriate.
• Monitoring the impact of member engagement activities and addressing program needs.
• Participating in case conferences, team meetings, supervision, and professional development.
• Helping to identify and develop new referral partnerships to address member needs.
• Teaching professional readiness to members enrolled in career programs. Facilitating workshops or group sessions on relevant topics, such as goal-setting, resource navigation, and workplace readiness.
• Support Front of House and Culinary instructor, playing an active role and presence in classroom management and kitchen observations.
• Advocating for members’ needs whenever necessary.
• Using motivational interviewing techniques as appropriate to help guide participants to goal achievement.
• Maintaining accurate, confidential and up to date member records such as individualized service plans and service notes in Salesforce; updating progress notes consistently and in real time. Tracking participation, outcomes, referrals, and follow-up activities in the organization’s database.
• Supporting community outreach efforts as needed.
• Identifying and responding to urgent needs, crises, or safety concerns in accordance with organizational protocols.

Benefits

• health/vision/dental insurance (eligible from day one)
• 401K contributions
• paid office closure days (including holidays and staff appreciation days, and a one-week holiday break at the end of the year)
• flexible and generous vacation and sick time
• paid parental leave
• sabbatical program (after 5 years of service)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level