Case Manager

Family Promise of Morris County•Morris Township, NJ

13d•Hybrid

About The Position

The Case Manager is a highly responsible professional position providing outreach, assessment, care management, advocacy, and referrals/linkages to needed services and resources at the Our Promise Drop-in Center, on the Navigating Hope Mobile Outreach Van, and within the community. The position will provide care management across the Navigating Hope and Coordinated Entry Programs. Navigating Hope is a partnership between Family Promise and Morris County Human Services that utilizes an outreach van to provide care management and a variety of services, including Single Stop screenings, for low-income and homeless individuals in the van. The van targets hard-to-reach communities and populations and is intended to fill traditional gaps in community service provision. Navigating Hope outreach is also a tremendous asset during Code Blue emergencies (extreme weather events and extreme cold conditions), focuses on prevention and diversion from a homelessness crisis, and accesses some of Morris County’s most vulnerable community members with direct support. Coordinated entry is the process that helps ensure that all people experiencing a housing crisis in Morris County have fair and equal access, and are quickly identified, assessed for, referred, and connected to housing and homeless assistance based on their needs and strengths, no matter where or when they present for services. It uses standardized tools and practices, incorporates a system-wide Housing First approach, participant choice, and coordinates housing and homeless assistance such that housing and homeless assistance is prioritized for those with the most severe service needs. The position is full time and will report to the Director of Outreach & Crisis Intervention. The position will work as part of a dynamic, innovative, cross systems team that embraces a creative environment.

Requirements

BSW or MSW, LAC, LPC or Related
Bilingual a Plus
Experience Working Directly with Low –Income or Homeless Families Preferred
Effective Verbal and Written Communication
Efficient/Timely Documentation Skills
Attention to Detail
Proficiency in Microsoft Office
Effective Decision Making
Conflict Resolution
Strong ability to multitask
Integrity, Commitment, and Passion
Ability to Work Independently or Within a Team
Flexibility
Maturity, Sense of Humor, Common Sense and the Ability to Relate Well to Others
Background Check, Valid NJ Driver's License and Reliable Vehicle Required
A willingness to travel around the county

Responsibilities

Staff the Navigating Hope Mobile Outreach Van along with county Human Services staff
Crisis intervention
Ensure continued stock of van necessities
Connection to resources and services for those using warming centers during Code Blue season
Perform clear and concise intakes, assist in client goal setting, coordinate appropriate services, and ensure access to needed resources including shelter and transportation, provide advocacy
Maintain confidential client records, review case notes, follow up with/track client progress, discharge/terminate clients appropriately
Be a positive role model, offering support and guidance in life skill development
Maintain professionalism
Provide resource navigation, through county services and systems
Use Single Stop technology to provide benefits eligibility screenings, application assistance, and report on the program’s benefit outcomes
Liaison with county service providers
Work collaboratively with the other program workers to ensure positive client outcomes
Report data collection, responsibilities include: Trip/Event Dashboard Data, HMIS Reporting, Satisfaction Survey implementation, and reporting
Maintain overall confidentiality standards
Improve knowledge to better perform duties related to role by participating in educational opportunities, reading professional publications
Enhance organization’s reputation by accepting ownership for accomplishing new and different ideas and exploring opportunities to add value to job accomplishments
Attend and participate in community meetings essential to role
Participate in interdisciplinary meetings and evaluations
Attendance at agency events and meetings
Working with interns and volunteers
Solicitation of in-kind donation items