Case Manager | Personal Injury
About The Position
The Ward Law Group is seeking a bilingual Intake Case Manager to support clients through the early stages of their personal injury cases. This role is ideal for someone who combines personal injury experience with compassionate communication, strong follow-through, and the ability to manage a busy caseload. The Ward Law Group is an award-winning personal injury law firm recognized as one of the Best Places to Work for consecutive years. They are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact. They foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for their clients. Every role contributes directly to helping injured individuals navigate challenging times and supporting the firm's growth.
Requirements
- At least two years of plaintiff personal injury intake or pre-litigation case management experience.
- Experience opening and tracking insurance claims and coordinating with clients, carriers, and medical providers.
- Bilingual English and Spanish, with strong verbal and written communication skills.
- Demonstrated ability to manage high call volume and a large caseload while meeting deadlines.
- Proficiency with Litify, Salesforce, or comparable legal case management software.
- Fluent in English and Spanish, spoken and written, with the ability to explain legal and medical concepts clearly in both.
- Minimum of two (2) years in personal injury intake, case management, client services, or a closely related role — or comparable experience in medical case management, patient navigation, or insurance claims.
- Demonstrated ability to manage a high-volume caseload without letting files go quiet.
- Comfort working to deadlines and to a documented contact cadence.
- Clear, empathetic communication with people who are injured and under stress.
- Accurate, contemporaneous documentation habits.
- Proficiency with case management software and standard office applications.
- High school diploma or equivalent required.
Nice To Haves
- Experience supporting New York personal injury cases is preferred.
- Experience at a New York plaintiff personal injury firm.
- Working knowledge of New York No-Fault practice, including the 30-day notice requirement and NF-2 and NF-3 filings.
- Familiarity with notice of claim practice against municipal and transit defendants.
- Background in healthcare — care coordination, patient navigation, medical billing, or benefits navigation.
- Experience with Filevine, Clio, Needles, or a comparable case management platform.
- Associate’s or bachelor’s degree, or a paralegal certificate.
Responsibilities
- Monitor personal injury cases from inception to resolution
- Manage mail correspondence between clients and insurance companies
- Communicate promptly with attorneys, insurance adjusters, and clients
- Open claims with carriers
- File No-Fault Applications (New York)
- Assist the attorneys with documentation, draft demands, settlement
- Collect medical records, medical bills, MRI results
- Follow up IME appointments
- Schedule medical appointments for clients
- Attend weekly departmental meetings to provide case updates
- Edit documentation using Foxit
- Sign client/attorneys’ documents through DocuSign
- Control calls, voicemail, and messages through Dialpad
- Tend to Spanish speaking clients
- Update files in Litify (software)
Benefits
- Competitive salary commensurate with experience
- Professional development and continuing education support
- Collaborative, growth-oriented team environment
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Tuition Assistance
- Paid time off and paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
