HiWay 40 Housing Program - Case Manager

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

2h•Onsite

About The Position

The HiWay 40 Housing Program is seeking a full-time Case Manager to join their team. This role is part of a Permanent Supportive Housing site that offers stable, long-term housing and wraparound supportive services for individuals transitioning out of homelessness. The organization is a ministry of service with nearly 600 employees dedicated to helping those in need rebuild their lives. Founded in 1911, Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is a large provider of social services, operating over 40 programs and housing over 4,000 individuals nightly. Their mission is to change individual lives, instill hope, increase self-worth, and facilitate independence through quality housing, employment, and supportive services.

Requirements

Bachelor’s degree in social work or a related field (equivalent years of experience will be considered).
Demonstrated ability in record keeping.
Good written and verbal communication skills.
Knowledge of problems unique to adults, families, minorities, people with disabilities, substance abusers and general homeless population.
Valid Nevada driver's license and ability to meet the organization’s insurance carrier guidelines.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 30 days of employment.
Completion and maintenance of all required training and health clearances.
Excellent oral and written communication skills.
Ability to assist and motivate other people.
Organizational skills.
Analytical and decision-making ability.
Statistical and mathematical skills.
Computer Skills.
Available for occasional after-hours or weekend events.

Nice To Haves

Three years’ experience working with the homeless population and/or related field is preferred.

Responsibilities

Coordinate and monitor services for clients who may have a disability and are housed at Hi-Way 40 through assessment of client needs, service planning, linking clients to agency and mainstream resources, and advocacy with the goal of maximizing client’s access to mental health treatment, housing, and financial benefits in an effort to stabilize and increase client’s self-sufficiency.
Ensure quality services are provided in a compassionate and professional manner as it relates to the specific program objectives.
Work in a cost-effective and services-oriented manner as it relates to the established organizational standards.
Foster an environment free from ethnic or social prejudices and/or judgment.
Complete incident reports as required.
Communicate with residents, external service providers, and co-workers in a professional manner.
Respond to client questions and concerns.
Provide residents with a supportive environment.
Comprehend and adhere to ethical guidelines and confidentiality laws.
Communicate and comprehend oral and written instructions.
Report all infractions of policies to appropriate manager or director.
Complete screening and assessments with residents.
Determine resident eligibility for services.
Participate in street outreach as requested.
Schedule regular follow-up appointments for residents.
Explain and link residents to agency and community services.
Assist residents in accessing community services when appropriate.
Provide crisis intervention.
Inform residents of community rules and assist the residents in adhering to the community rules.
Maintain a case load of resident clients.
Ensure all intake paperwork is complete and accurate.
Request appropriate releases of information as required.
Enter HMIS client data into Clarity database accurately and within 24 hours.
Attend Weekly Case Staffing Meetings.
Open client chart and ensure all the required documents are accurately filled out and completed.
Complete client social history.
Complete the individualized service plan with client driven goals.
Maintain adequate case notes in DAP format.
Review individualized service plan with resident and update as progress is made.
Close resident files according to guidelines outlined within company policies and procedures.
Advocate on behalf of the client.
Make CPS and APS reports when appropriate.
Discuss difficult resident situations with supervisor.
Serve as a community liaison between VOA and other agencies to disseminate information to other agencies.
Attend other agency events and meetings to collaborate with our services.
Respond to agency inquiries and return calls to other organizations within one working day.
Maintain client confidentiality.
Participate in VOA and outside training sessions.
Assist in department orientation and training for new employees as requested to assure quality work outcomes.
Identify appropriate ongoing training for both new and existing staff and report needs to management.
Serve as part of the development team by providing information and support for the development of quality operations.
Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.