HiWay 40 & Sage Street - Administrative Assistant

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

7d•$24 - $24•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is seeking a full-time Administrative Assistant to support two of its housing sites: HiWay 40 and Sage Street Village. VOA-NCNN is a nonprofit organization with a mission to change individual lives, instill hope, increase self-worth, and facilitate independence through quality housing, employment, and related supportive services. This role provides essential clerical and administrative support, acting as a primary point of contact at the front desk and assisting the Community Administrator with daily operations. The position requires professionalism, sensitivity to tenant needs, and strict adherence to fair housing laws and confidentiality. HiWay 40 offers permanent supportive housing for individuals transitioning out of homelessness, while Sage Street Village provides low-income housing options for working individuals or those with fixed incomes.

Requirements

High school diploma or equivalent is required.
Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services for tenants without ethnic or social prejudices.
General knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and people with disabilities.
Proficiency with computers, especially data entry using Excel and Word Processing.
Demonstrated ability in record keeping.
Mathematical comprehension.
Good written and verbal communication skills.
Ability to provide a kind and welcoming environment to all visitors.
Polite telephone demeanor.
CPR/First Aid certification is required within 30 days of employment.
Teamwork skills
Computer skills
Ability to type a minimum of 40 wpm
Organizational skills and attention to detail
Analytical and decision-making ability

Nice To Haves

One year of apartment management experience
Knowledge of Fair Housing Laws
Knowledge of Nevada landlord/tenant rights and obligations
Certified Occupancy Professional
CMH designation
Tax credit certification

Responsibilities

Greet and assist all walk-in visitors, residents, and applicants in a welcoming, professional manner.
Answer and direct incoming calls; respond to inquiries from tenants, visitors, and staff promptly and accurately.
Open, sort, and distribute incoming mail for the office and property.
Maintain an organized, clean, and professional reception area, break room, and common office spaces.
Order, distribute, and track office supply inventory; ensure adequate stock levels are maintained.
Maintain maintenance contracts for office equipment (printer, fax, postage machine, card maker, etc.) and coordinate repair scheduling as needed.
Perform snow removal from walkways, entryways, and parking areas during winter months alongside the Maintenance Technician to ensure safe access and prevent hazardous conditions for residents and visitors.
Process rental applications, complete lease packets, and prepare all required documentation in compliance with regulatory agency requirements and fair housing laws.
Complete a pre-move-in checklist to ensure all units are in proper condition for tenant move-in.
Calculate rent, process certifications and recertifications, and maintain accurate tenant records and waiting lists.
Collect and record rent payments from property tenants; enter rent data into the organization’s property management software accurately and on time.
Maintain organized tenant and property files in accordance with program and regulatory requirements.
Assist the Community Administrator with special projects and other property-related tasks as assigned.
Prepare, copy, fax, email, and distribute correspondence and documents as requested by the Community Administrator.
Create and maintain spreadsheets, reports, and other administrative records as requested.
Coordinate meeting logistics, including ordering meals, setting up meeting spaces, and managing arrangements with outside vendors.
Track program supply expenditures and submits regular reports on supply needs to the Community Administrator.
Perform other administrative duties as assigned to support program operations.
Actively pursue opportunities to strengthen technical and interpersonal skills relevant to the role.
Attend regular staff meetings, training sessions, and complete certifications as needed to perform job duties effectively.