Case Manager - SOP

Mission Action•San Francisco, CA

7d•Onsite

About The Position

Mission Action is seeking a qualified Family Case Manager to provide case management, family support, systems navigation, de-escalation, conflict resolution, mediation and referrals to approximately 20 families who are homeless and staying at the Stay Over Program. The Stay Over Program is a family shelter funded by the Department of Homelessness & Supportive Housing (HSH) which opened in November 2018 and is based at Buena Vista Horace Mann Community School. The Stay Over Program provides collaborative case management in partnership with SFUSD school social workers and HSH's Access Points to families experiencing homelessness or housing insecurity who have at least one child enrolled at San Francisco Unified School District. Year round emergency shelter and supportive services are provided to families at the family shelter that is operated from the gym at Buena Vista Horace Mann Community School. Approximately, three quarters of our families identify as Latinx. A key responsibility of the case manager is to provide the needed family support and systems navigation to ensure families are assessed at an Access Point where they can access the city's system of care and resources. The Family Case Manager will carry a caseload of about 20 chronically homeless families, many of whom have multiple barriers, including, but not limited to unemployment, substance use, mental and physical health conditions, domestic violence, and historical trauma. The case manager will provide support for families while they work towards securing stable housing. This position will also help families build their independent living skills so they are able to maintain permanent housing and will provide connections to community resources. This is a great opportunity for a case manager who has experience working with Latinx families and families of color and cross-sector collaborations. Bilingual Spanish/English and experience providing culturally responsive and linguistically competent services is essential for the role of the case manager. School-based experience and experience working in a multi-cultural setting is highly desired. The Stay Over Program is a new model in San Francisco and an innovative strategy to support families experiencing homelessness to be able to have a permanent exit from homelessness and ensure that no families with school aged children are unsheltered.

Requirements

Bachelor’s degree in social work or related field or comparable work experience
Minimum of 3 years of experience working with Latinx and/or communities of color, immigrants, refugees and homeless communities.
Language proficiency in English and Spanish required.
Excellent interpersonal, social emotional skills and de-escalation skills.
High level of integrity and ability to communicate effectively, openly and with respect.
Demonstrated consistent sound judgement and decision-making.
Strong desire to work with families experiencing homelessness and in a non-profit setting.
Ability to work well under pressure.
Proficient in MS Office, email and internet and database systems/content management systems.
Knowledgeable about dynamics of homelessness, families, trauma, substance abuse, mental health, domestic violence, child development, youth development and parenting.
Ability to use conflict-resolution skills to de-escalate volatile situations with families.
Excellent written and oral communication skills.
Reliable transportation and proof of a valid and current California Driver's License and current insurance along with a clean DMV record required.
This position requires an annual tuberculosis test and background check.

Nice To Haves

Experience working in a homeless drop-in center, shelter setting or school setting preferred.

Responsibilities

Support families in preparing for housing interviews or other meetings that impact their ability to obtain permanent housing.
Assist families in responding to housing application rejections.
Help families request reasonable accommodation or appeals when appropriate.
Assist families in gathering and assembling related information and maintaining appropriate records and files.
Responsible for gathering and compiling data and preparing timely periodic reports, as required by funders and collaborative partners.
Maintain thorough and concise case notes.
Embraces a growth mindset in the work with families and is committed to Family Support Principles and the practice of working with families to build Protective Factors
Attend and participate in weekly case management meetings and partner meetings.
Provide field-based work for families that may involve traveling to various community programs and locations
Respond to the needs of families, including emergency situations - food, health, income, transportation, school related matters, child welfare issues, etc.
Connect families with appropriate resources and referrals for housing, child care, mental health, primary care, substance recovery, physical health care, educational programs, financial assistance, employment, housing advocacy, socialization activities and other services partnership development
Develop rapport and build an ongoing relationship with families via regular and consistent contact
Develop rapport and strong working relationships with staff at the Access Points, HSH, and SFUSD social workers and administrators, and partner organizations
Establish communication links with and for families - phone/cell phone, mailing address, e-mail, meeting, and social support contacts
Help families link with clinical care management and other service resources as needed and desired
Provide psychological/emotional preparation and support for families around obtaining housing - realistic expectations of wait times, affordable housing options, benefits and challenges of living with others, remaining hopeful, addressing fears/ambivalence of being housed, addressing unhealthy coping skills and unhealthy behavior that could disrupt housing, tenant obligations, and dealing with conflict resolution as needed and addressing issues and fears and issues regarding congregate living in a shelter setting
Assess and begin to address client housing histories and barriers - positive references, credit history, rental history and prior evictions, criminal history, outstanding debts, outstanding warrants
Use housing history to inform preparation work
Get to know members of the family's household
Assess potential to connect client with family/friends in stable housing
Assess the client's financial and resource situation and potential budget for housing - help with income and benefits acquisition, assist client in developing a financial plan to help fund ongoing rental costs
Assist families to identify and pursue other potential housing opportunities besides permanent supportive and affordable housing.
Help families complete and submit required housing applications and other materials.
Include advocacy/support letters with initial application
Help address any challenges with congregate living and help clients develop skills relevant to living with others in in the family shelter - conflict resolution, communication skills, and raising concerns with other shelter residents
Use OneSystem as database input.
Gather statistical data to monitor program effectiveness
Create and update forms and training and educational materials as needed
Attend weekly or biweekly program staff meetings, trainings and all-staff meetings
Maintain confidentially regarding clients, staff and other organizational matters
Promote a positive environment by modeling a positive, professional demeanor at all times, including treating each community member with dignity and respect
Follows all guidelines presented in the HSH Policies and Procedure Manual
Conduct business in accordance with the DSCS Employee Handbook, exercising sound judgment and serving the best interests of the organization and the community.
Conduct business in accordance with the DSCS Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
Work within the framework of the agency’s mission, vision, values, theory of change, and organization’s commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
Commit yourself to treating each community member with respect and dignity.
Perform other duties as assigned.