Case Manager

Hamilton Madison House•New York, NY

12d•Onsite

About The Position

Under the sponsorship of Hamilton-Madison House, the NORC (Naturally Occurring Retirement Community) is a partnership of a social service provider, the housing partner (Knickerbocker Village), a health care partner, and the seniors. Beyond these core partners, the NORC brings together community resources, develops, maintains and expands partnerships to provide the supportive environment and services allowing those residing in the complex, age 60 and over, to be able to age in place and remain active and engaged members of the community for as long as possible. The Case Manager is an integral part of the NORC interdisciplinary team, providing the individual and group services to seniors residing in Knickerbocker Village allowing them to successfully age in place and remain as active and engaged community members for as long as possible.

Requirements

Bachelor’s degree in social work or related field and one year experience with Case Assistance
Nonjudgmental, socially perceptive, empathic and a good listener
Sensitivity to and understanding of the needs of the elderly.
Demonstrated knowledge or understand of social theories, practices, guidelines and demonstration of competencies of social services
Highly organized and detail oriented; able to plan, manage and successfully complete multiple concurrent projects, frequently with short deadlines
Ability to handle complex and difficult situations in a professional manner.
Demonstrated ability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations
Ability to develop collaborative relationships with professional staff and community groups
Excellent verbal and written communication skills
Excellent computer skills required including experience with data management systems, and willingness to learn other programs as required.
Understanding and appreciation of the role of race, religion, ethnicity, sexual preference and individual values as it relates to serving clients and their families.
Commitment to diversity and ability to work with diverse population of seniors, volunteers and staff

Nice To Haves

Prior experience working with older adults desirable
Experience with STARS desirable
Bilingual proficiency in English and Chinese is preferred

Responsibilities

Provide individual casework services as indicated, including conducting intake, completing the NORC assessment, determining plan of care and working with team, community partners and seniors/families to implement plan.
Provide case management, case assistance, referral and information for entitlements as well as other program components as required by agency and funding source and contractual obligations.
Ensure that annual contractual goals, assessments, required number of service units are attained and that case notes and units adhere to guidelines and standards of contracting agencies funding sources and professional standards.
Complete health indicator program requirements as required by funding contract(s).
Implement programs and activities to actively foster communication and cooperation among diverse groups in the community.
Conduct home visits and assessments as indicated.
Maintain accurate client records, both written and electronic and enter into client data base(s) in a timely manner.
Assure maintenance of client confidentiality.
Assist in the planning and implementation of education, recreational and health promotion activities.
Develop and implement group activities including support groups, educational programs and socialization activities.
Work with NORC Director and team to maintain and expand existing community partnerships by being active and visible in the community and working closely with other professional, civic and private organizations as indicated.
Develop, maintain and expand positive relationships with key stake holders and community partners to support mission of the organization and requirements of the funding source(s).
Participate in outreach activities as indicated by NORC Director.