Case Manager

CROSSROADS RHODE ISLAND•Providence, RI

1h•Onsite

About The Position

This full-time Case Manager position provides community-based support to individuals and/or families who have experienced homelessness, utilizing a housing first approach. The role involves ongoing case management support and expertise through comprehensive assessment, development of a case plan, implementation, and overall evaluation of participant needs. The organization has current openings across several programs: Housing Assets, which provides comprehensive, community-based, Permanent Supportive Housing case management services to homeless individuals and families with moderate to high acuity; Rapid Rehousing, offering comprehensive community-based Rapid Rehousing case management to homeless individuals and families with moderate to high acuity; Shelter, providing support, advocacy, and case management services to shelter guests at night-to-night shelters (currently at Harrington Hall Men's Shelter) with a focus on removing barriers to and obtaining housing; and Housing Problem Solving, which offers comprehensive case management to individuals and families within RI’s Regional Access Points (RAPs) to help them access housing, supportive services, emergency shelter, and provide prevention and diversion support like employment navigation and connections to community resources.

Requirements

Bachelor’s degree in Human Services field
Associates Degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management
A certification in Case Management plus a minimum of 2 years experience in a Human Services field such as advocacy or case management
A minimum of 8 years experience in a Human Services field such as advocacy or case management.
Ability to work in a fast paced environment.
Must work well under pressure.
Must be flexible and able to multi-task.
Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability.
Must be solution-focused and organized in achieving objectives with all service users.
Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments.
Ability to maintain confidentiality in all aspects of the work environment.
Excellent oral and written communication skills.
Computer skills and data entry required.
Requires reliable transportation outside of the public transit system.

Responsibilities

Advocate for the mission of the organization and upholds the agency’s values.
Delivers services with safety, respect, and effectiveness.
Follows all policies and procedures of the organization.
Assist participants to access community resources, schedule and attend appointments.
Maintain professional rapport with service user, peers, and other community service providers.
Uses assessment information to establish client centered goals, develop service plans which contain specific measurable objectives and timeframes for completion.
Embraces the Housing First philosophy which focuses on quickly and successfully connect individuals and families experiencing homelessness to permanent housing without preconditions and barriers to entry, such as sobriety, treatment or service participation requirements.
Communicates with internal and external departments regarding case coordination and complete safety plans and risk minimization to appropriately support clients/residents.
Provides referrals to appropriate other service providers within the agency and externally.
Maintains confidentiality in accordance with agency policies, state regulations, HIPPA and appropriate boundaries with clients at all times.
Balances the needs of caseloads based upon acuity, length of time in the program, state of housing stability, etc., supporting 20-30 individuals at one time.
Advocates for the client/residents as needed.
Reviews and evaluates resident progress on an ongoing basis and adjusts case plans as appropriate.
Attends all required trainings and participates in voluntary trainings as needed.
Maintain all administrative duties including but not limited to: maintaining current documentation for program eligibility and compliance, electronically and on paper as well as documentation related to time and effort.
Other duties as assigned.