Case Manager

Matrix Behavior Solutions, LLC • Dingman Township, PA

17d • $20 - $20 • Onsite

About The Position

IBHS Case Manager (Pennsylvania) - Ownership, Impact, and Growth
Make an impact on children and families while building a career. As an IBHS (Intensive Behavioral Health Services) Case Manager, you'll be the operational intersection for care: matching clinicians to client needs, resolving barriers fast, and promoting smooth, effective services. You'll have autonomy to solve problems day to day and a clear path to grow into leadership or clinical-operations roles.
What You'll Contribute
Care coordination with autonomy: Lead service planning, match clinicians to clients, and proactively resolve coverage or authorization issues before they become barriers.
Family partnership: Serve as a primary point of contact-explain services, secure ROIs, keep families informed, and turn feedback into action.
Cross-team execution: Collaborate with BHTs, BCs, MTs, and clinical leadership to align schedules, communicate changes, and keep cases moving.
Results and compliance: Maintain clean, audit-ready records; track authorizations/productivity; anticipate renewals; support reviews and audits.
How You'll Succeed Here
Bias for action: You spot issues early, make informed decisions, and follow through without being micromanaged.
Systems thinking: You create simple processes and checklists that prevent repeat problems.
Clear communication: You set expectations, close loops quickly, and keep families and clinicians in sync.
Data-aware: You monitor key metrics (productivity, utilization, auth timelines) and use them to guide decisions.
Growth and Development
Skill-building: Training in IBHS workflows, payer/authorization navigation, and family engagement.
Career paths: Our growth comes from within!
Education support: 10%+ tuition reduction at partner institutions (Capella University, Chicago School of Psychology, Purdue Global).

Requirements

• High school diploma or GED required
• 3+ years of customer service
• Valid driver's license
• Comfort working within regulatory and company guidelines
• Appropriate background checks
• Transcripts of their degree
• Clearances to work in direct contact with children and adolescents (ACT 33, 34 and FBI clearances)
• Able to participate in Medicaid and Medicare programs
• Complete the NSOR (National Sex Offender Registry) Verification
• Active Mandated Reporting Certificate (Act 31)

Nice To Haves

• Bachelor's in a related field preferred
• Human services or healthcare admin strongly preferred
• Experience supporting individuals with disabilities, mental health needs, or challenging behaviors is a plus
• Strong independent problem solving, time management, organization, and written/verbal communication skills

Responsibilities

• Lead service planning
• Match clinicians to clients
• Proactively resolve coverage or authorization issues
• Serve as a primary point of contact for families
• Explain services
• Secure ROIs
• Keep families informed
• Turn feedback into action
• Collaborate with BHTs, BCs, MTs, and clinical leadership to align schedules, communicate changes, and keep cases moving
• Maintain clean, audit-ready records
• Track authorizations/productivity
• Anticipate renewals
• Support reviews and audits

Benefits

• Medical
• Dental
• Vision
• 401(k)
• HSA
• FSA
• PTO
• Paid holidays
• 10%+ tuition reduction at partner institutions (Capella University, Chicago School of Psychology, Purdue Global)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED