Case Manager

Veritas HHS Inc•Brevard, NC

23d•Hybrid

About The Position

The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.

Requirements

At least two years of experience in legal environment or government case processing; public contact experience preferred
Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values

Nice To Haves

Associate’s degree or Paralegal Certification preferred
Education can be substituted for years of experience

Responsibilities

Analyze case information and take next steps pursuant to State policies and procedures
Conduct interviews/collect DNA samples/negotiate consents/refer to community services
Prepare legal documents and correspondence related to a case
Work state system prompts to keep case information current and support automated case actions
Perform annual reviews on assigned cases
Perform initial locate activities
Track own performance through special reports
Receive, evaluate, and resolve customer problems and complaints
Update state system with appropriate new information and records detail of customer contacts
Take all actions available to resolve customer concerns
Other related duties as assigned