Case Manager

Claratel Behavioral Health•Decatur, GA

2d•Hybrid

About The Position

The Housing Support Case Manager will carry a caseload of 25-30 clients, providing care coordination to ensure housing stability and independent living skills. This role involves facilitating referrals to community services, offering ongoing support and skills training, and conducting crisis intervention when necessary. The Case Manager will also be responsible for timely and high-quality documentation, participating in team meetings, and meeting productivity standards. Regular meetings with the program manager are expected for professional growth and performance evaluation. Additional duties may be assigned by leadership.

Requirements

Bachelor’s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work).
One year of experience in a behavioral health setting providing case management/community support service or similar.
Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone.
Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community.
Must have transportation to and from work.
Strong interpersonal skills.
Be a positive team player.
Valid Georgia driver’s license and motor vehicle record.
Must pass a pre-employment drug screen and background (fingerprint) check.
Complete/pass agency-sponsored defensive driving course.
Complete all other agency-required trainings.

Responsibilities

Carry a caseload (25-30 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month.
Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services.
Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives.
Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care.
Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards.
Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers.
Meet agency productivity standard of 40 billable hours per month.
Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
Perform additional duties assigned by team lead/program manager/director.