Case Manager

Lao Family Community Development, Inc.•Oakland, CA

13d•$26 - $28•Onsite

About The Position

Lao Family Community Development, Inc. (LFCD) is a community-based non-profit organization established in Richmond, Contra Costa County, California, in 1980. Since then, LFCD has expanded its operations to Alameda and Sacramento counties with its headquarters located in Oakland, California. LFCD delivers programs and services from seven locations in more than 35 languages. The organization provides community development, affordable real estate, workforce development, education, and human services that primarily support low-income individuals and families, refugees, immigrants, transitional-age youth, seniors, individuals with disabilities, and other underserved populations. LFCD is looking for a candidate to provide housing support services to the re-entry population, including community outreach efforts to form community collaborations, promote the understanding of the program, and build relationships with funders and partners to increase the number of referrals to the program. The candidate will work closely with onsite operational staff to provide ancillary services as needed. The position also manages participants under the California Advancing and Innovating Medi-Cal (Cal-AIM) Initiative, which provides comprehensive care management to address both clinical and non-clinical needs. The position duties include: outreach recruitment for potential landlords and preparing tenants to place in subsidized housing, case management, providing ongoing support to these individuals, and follow-up and retention services. This position will directly report to the Program Coordinator.

Requirements

A Bachelor's degree or equivalent with a concentration in social work, psychology, sociology, or other related fields preferred
Bilingual in English and Spanish preferred
Knowledge of the Cal-AIM Initiative, including Enhanced Care Management (ECM) and Community Supports, and experience coordinating services across health and social service systems preferred
Self-starter, ability to work with minimal supervision, and experience working with multiple barriers and the reentry population
Good written and oral communication skills. Good organizational skills, attention to detail, and ability to multitask. Good analytic skills, critical thinking skills, ability to create accurate and insightful data outcomes and evaluations, and strong Excel, Word, and PowerPoint presentations
Proven track record in managing and working independently
Ability to work late or on weekends as needed for activities related to the program
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire; must pass a background check
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; move objects up to 25 lbs.

Responsibilities

Conduct all program's intake eligibility, verification, obtain all required documents, orientation, assessments, workshops, and peer support coaching
Build confidence, readiness, and emotional health of participants to address barriers towards stabilizing life and work situations
Create individual personal goal plans, housing plans, and savings plans; conduct one-on-one or group peer support coaching and financial coaching; assist participants in reaching their personal goals, saving goals, and moving from transitional housing to permanent housing
Assist clients with providing resources and referral assistance, including mental health counseling, substance abuse counseling, legal assistance, and social adjustment assistance
Establish and maintain relationships with other service providers, including banks, credit unions, OHA, landlords, and other housing program providers
Create and manage a landlord's directory for affordable permanent housing placement and support CARE Campus residents with their needs
Recruit, interview, and negotiate with landlords to assist clients in finding permanent, affordable housing
Provide landlords with orientations on the project value, goals with target population profile, written agreements, and other technical supports to cultivate, build trust, and maintain business relationships with funders, subcontractor partners, landlords, and other community service providers
Manage participants enrolled in the Cal-AIM Initiative, providing comprehensive care management that addresses both clinical and non-clinical needs, including housing instability, food insecurity, and other social determinants of health
Develop and monitor Cal-AIM participant care plans, coordinate with managed care plans and health providers, and ensure participants receive appropriate Enhanced Care Management (ECM) and Community Supports services
Maintain all program-related documents for monitoring and compliance with federal, state, and local regulations under the project's requirements
Represent LFCD at local collaborative community meetings, attend all the required training, housing-related meetings, or conferences as assigned
Attend monthly meetings as needed, participate in "Client Resource Forums", Housing fair, and a visit to the County jail for recruitment
Maintain case records, statistics, and service records for program reports
Perform tracking of participants' attendance, input data, daily log, standard case management, and job activities into the database system for record-keeping, and provide follow-up service till they successfully exit the program
Maintain a thorough understanding of the Cal-AIM program and leverage cross-sector partnerships to support positive housing and health outcomes for participants
Other duties as assigned