Case Manager

Community Resources Inc.•New Martinsville, WV

24m•Hybrid

About The Position

Our Case Managers support the mission of the Community Action Agency by providing family-centered, results-oriented services designed to reduce poverty and promote self-sufficiency. Case Managers serve as a primary access point for individuals and families seeking services, assess client needs and barriers, coordinate internal and external resources, and advocate for clients to achieve economic stability and improved quality of life. Each Case Manager covers three counties and spends 75% of their time working with clients within their portfolio of clients, either virtually, such as on Zoom calls, or in-person, as needed. The rest of their time is spent working with community leaders and partners to determine the needs in those counties and how we can be a partner in meeting the needs of that community. The successful candidate for this position will have the ability to work from home and/or work from an office space, as needed to service the needs of the clients we serve. This position will be full-time, non-exempt, and will have a company vehicle for when they do need to travel around counties. This position will cover Wetzel, Tyler, and Doddridge Counties in West Virginia.

Requirements

High School Diploma or GED
Good working knowledge of Microsoft Word and Excel
Basic understanding of database programs
Proven experience in managing own workflow and coordinating processes
Good oral and written communication skills
Ability to work well under pressure
Self-starting initiative
Ability to handle multiple tasks simultaneously
Ability to work one-on-one with individuals and in a group setting
Must be able to work with minimal supervision
Must be able to understand and implement written work plans
Must be able to complete and submit reports in a timely and accurate manner

Nice To Haves

Associate’s Degree in social services or related field
A minimum of five years’ experience in a non-profit setting
Experience in assisting clients in crisis

Responsibilities

Conduct Client Intakes (virtually or in-person)
Evaluate the individual's or family's situation to find the best pathway forward in their journey to self-sufficiency
Regularly meet (virtually or in-person) with your Case Management Clients to assess where they are in the journey and find or provide any additional resources they need for that journey
Meet with and establish relationships with community partners to help better serve clients