Case Manager
Guardian Tax•Irvine, CA
•Onsite
About The Position
Guardian Tax is looking for a reliable, detail-focused Case Manager to join our growing team. This role is ideal for someone who communicates clearly, stays organized under pressure, and takes ownership of client relationships from start to finish. You’ll play a key role in supporting clients through their resolution process while working closely with internal teams to keep cases moving efficiently.
Requirements
- Strong communication and customer service skills
- Organized and able to manage multiple active cases
- Comfortable learning new systems and workflows
- Positive attitude, coachable mindset, and team focus
Nice To Haves
- Tax relief or case management experience is preferred
Responsibilities
- Manage a portfolio of client cases from onboarding through completion
- Maintain consistent communication and provide status updates to clients
- Coordinate with enrolled agents and internal compliance teams
- Track case progress and ensure deadlines are met
- Balance multiple priorities in a high-volume environment
- Support overall client satisfaction while meeting performance goals
Benefits
- Competitive hourly pay
- Bonus opportunities based on performance
- Ongoing training and support from experienced leadership
- Opportunity to develop within a fast-growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
