Case Manager, Compass Urgent Accommodation Vouchers (evening shift)

Compass Family Services•San Francisco, CA

21h•Onsite

About The Position

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success. The Compass Urgent Accommodation Vouchers (CUAV) team provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing. The Case Manager will work at our office in San Francisco (1254 Market St) and at the hotels in the Tenderloin and Civic Center/Mission neighborhoods.

Requirements

Experience working with people in crisis.
Demonstrated understanding of issues facing homeless and low-income families.
Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
Demonstrated commitment to diversity, equity, inclusion and belonging work.
Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.).
Ability to be on your feet for a significant part of the shift, walk up and down stairs, and distribute meals.
Fluency in English required.

Nice To Haves

Spanish fluency is helpful.
Salesforce experience a plus.

Responsibilities

Provide crisis intervention, information and referrals, and advocacy to families in moving towards stability.
Ensure that families understand and comply with program and hotel rules; step in to mediate if any conflicts or concerns arise.
Make sure that all families in the CUAV program are connected with housing problem solving support and/or other longer-term housing options.
Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.
Distribute meals to families daily at the hotels.
Respond to calls from the hotline from families in urgent need of housing.

Benefits

4 weeks of vacation your first year, 5 in your second.
Paid holidays
Sick time
Family leave
Health insurance are fully covered by Compass for employees and dependent children.
Dental insurance are fully covered by Compass for employees and dependent children.
Vision insurance are fully covered by Compass for employees and dependent children.
Long term disability insurance
Life insurance
After one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2-6.
Membership in OPEIU/Local 29 union.