Case Manager (200031)

Lutheran Services Florida•Winter Haven, FL

3d•Onsite

About The Position

Lutheran Services Florida (LSF) is seeking a talented Case Manager to join their team. The Case Manager will support the case management supervisor in achieving team and performance goals, while maintaining a caseload of children and families. This role requires strong social service and engagement skills, with the ability to promote a culturally sensitive, performance-driven culture to meet child welfare programmatic goals. The ideal candidate will ensure dependency milestones are achieved timely and with a high degree of quality, assess child safety, develop case plans, and accurately document all case activities.

Requirements

Must possess a Bachelor’s degree in a Human Services field.
Must have a minimum of one year of relevant experience.
Achieve child welfare certification within one year of hire.
Excellent written and verbal communication skills.
Possess leadership skills to help drive team goals.
Ability to remain professional and composed in a fast-paced, high stress work environment.
Familiarity with and ability to use Microsoft Office programs Word and Excel.
Ability to type 45 words per minute.
Ability to drive both locally and throughout the state in connection with the duties of this position.
Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
Valid driver’s license and appropriate auto liability insurance required.

Nice To Haves

Degree in Social Work preferred.
To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.

Responsibilities

Supports the case management supervisor in promoting efforts to achieve team and performance goals.
Maintains a caseload of children and families and ensures dependency milestones are achieved timely and with a high degree of quality.
Accepts cases assigned by unit supervisor and assesses the safety of children in their primary residence within two working days of case transfer staffing and with identified parents.
Completes a Family Assessment within 15 working days of case transfer staffing.
Negotiates and develops a case plan through Family Team Conferencing based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data.
Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced.
Accurately documents all case activities in the Florida Safe Families Network database within 48 hours.
Maintains the physical case file in chronological order, by subject, in accordance with the standardized case file format.
Submits service requests to the lead agency and provides clients with timely referrals to services.
Develops and maintains knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources.
Maintains regular contact with service providers and documents service progress in FSN.
Completes and submits court documentation within required time frames.
Prepares for, attends, and participates in all court activities as necessary.
Arranges for, attends, and participates in individual case staffings as necessary.
Completes and presents at all required staffings.
Conducts initial and/or ongoing child safety assessments as required.
Prepares initial and on-going safety plans as necessary.
Arranges for emergency placement, emergency medical treatment, and emergency services for children at risk.
Conducts diligent searches for parents and family members when deemed necessary and thoroughly documents that the effort has been made to find the parents and family members.
Conducts home studies as required for prospective placements.
Provides relevant medical, psychological, behavioral and educational background information about the child or children to prospective care-givers as needed.
Plans and facilitates parental and sibling visits as needed and appropriate.
Transports and supervises children as needed.
Ensures that all Independent Living functions are completed as required.
Attends all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor.
Functions as agency on-call Case Manager as scheduled.
Organizes, prioritizes and completes all work assignments by the established deadlines.
Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
Keeps supervisor fully informed of activities, pertinent issues, upcoming events and potential problems.
Demonstrates effective oral and written communication skills in daily work.
Supports the unit, department and/or organization and works with others in an effort to accomplish the goals of the unit, department and/or organization.
Makes a reasonable effort to adhere to established safety procedures and practices in the work area.
Attends and successfully completes all mandated training courses; obtains and maintains child welfare certification through Florida Certification Board.
Adheres to all confidentiality rules.
Performs on-call responsibilities as assigned.
Carries an active cell-phone at all times during regularly scheduled work hours and during on call hours.
Immediately responds to all calls.
Performs other related duties and special assignments as required.
Reports directly to and follows directives of Case Management Supervisor.
Works cooperatively with Program Director, other Case Managers and Supervisors, placement staff, Protective Investigators, Child Welfare Legal staff and agency support staff.
Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary.
Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans.

Benefits

Medical
Dental
Vision
Telehealth (24/7 online access to Doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement