Case Manager

Armed Forces Benefits Assoc. • Lincoln, NE

14h • Hybrid

About The Position

The Case Manager will manage a book of business, providing daily administration and maintenance of voluntary group insurance accounts with particular focus on billing and reconciliation of employee life insurance premiums. This role is in Lincoln, NE and offers a flexible hybrid work environment, allowing for 3 days in the office and up to 2 days working remotely each week.

Requirements

• Understanding of basic accounting principles, required.

Nice To Haves

• Bachelor’s Degree (strong preference for accounting or finance) or equivalent experience in financial related industry a plus
• Previous premium and reconciliation experience or subsequent accounting classes, preferred

Responsibilities

• Manage and Oversee Group Accounts: Assume ownership of all daily activities on assigned group accounts, ensuring effective and efficient account management.
• Billing and Reconciliation: Monitor, audit, and adjust group account billing for accuracy and timeliness. Reconcile and post incoming premium remittances accurately.
• Communication and Coordination: Coordinate and communicate with necessary parties to maintain up-to-date account statuses and resolve billing discrepancies.
• Record Maintenance and Reporting: Maintain accurate records of all premium activities, manage group payment histories, and provide regular summary reports on challenges and service improvements.
• Customer Support and Problem Solving: Assist with customer calls and inquiries, draft correspondence, and proactively build service improvements to enhance customer relations.

Benefits

• health insurance (medical, dental, and vision)
• flexible spending accounts (medical and dependent care)
• 401k plan with generous employer match
• paid time off
• paid holidays (12)
• life insurance
• short- and long-term disability insurance
• employee assistance program
• professional development & tuition reimbursement
• career growth opportunities
• on-site gym and locker rooms (Alexandria, VA office only)
• friendly, collaborative culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree