Case Manager

Lutheran Services Florida • Winter Haven, FL

3d • Hybrid

About The Position

Lutheran Services Florida (LSF) is seeking a talented Case Manager to make a positive impact on the lives of children and families. The Case Manager will utilize social service and engagement skills to foster a culturally sensitive, performance-driven environment focused on achieving child welfare programmatic goals. This role involves managing a caseload, ensuring timely achievement of dependency milestones, assessing child safety, developing and implementing case plans through family conferencing, and maintaining accurate documentation.

Requirements

• Must possess a Bachelor’s degree in a Human Services field. Degree in Social Work preferred.
• Must have a minimum of one year of relevant experience.
• Achieve child welfare certification within one year of hire.
• Excellent written and verbal communication skills.
• Possess leadership skills to help drive team goals.
• Ability to remain professional and composed in a fast-paced, high stress work environment.
• Familiarity with and ability to use Microsoft Office programs Word and Excel.
• Ability to type 45 words per minute.
• Ability to drive both locally and throughout the state in connection with the duties of this position.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must have a high level of energy, be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as needed.
• Valid driver’s license and appropriate auto liability insurance required.
• Carry an active cell-phone at all times during regularly scheduled work hours and during on call hours.
• Immediately respond to all calls.

Nice To Haves

• Degree in Social Work preferred.

Responsibilities

• Supports the case management supervisor in promoting efforts to achieve team and performance goals.
• Maintains a caseload of children and families and ensures dependency milestones are achieved timely and with a high degree of quality.
• Accepts cases assigned by unit supervisor and assesses the safety of children in their primary residence within two working days of case transfer staffing and with identified parents.
• Completes a Family Assessment within 15 working days of case transfer staffing.
• Negotiates and develops a case plan through Family Team Conferencing based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child.
• Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced.
• Accurately documents all case activities in the Florida Safe Families Network database within 48 hours.
• Maintains the physical case file in chronological order, by subject, in accordance with the standardized case file format.
• Submits service requests to the lead agency and provides clients with timely referrals to services.
• Develops and maintains knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources.
• Maintains regular contact with service providers and documents service progress in FSFN.
• Completes and submits court documentation within required time frames.
• Prepares for, attends, and participates in all court activities as necessary.
• Arranges for, attends, and participates in individual case staffings as necessary.
• Completes and presents at all required staffings.
• Conducts initial and/or ongoing child safety assessments as required.
• Prepares initial and on-going safety plans as necessary.
• Arranges for emergency placement, emergency medical treatment, and emergency services for children at risk.
• Conducts diligent searches for parents and family members when deemed necessary and thoroughly documents that the effort has been made to find the parents and family members.
• Conducts home studies as required for prospective placements.
• Provides relevant medical, psychological, behavioral and educational background information about the child or children to prospective care-givers as needed.
• Plans and facilitates parental and sibling visits as needed and appropriate.
• Transports and supervises children as needed.
• Ensures that all Independent Living functions are completed as required.
• Attends all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor.
• Functions as agency on-call Case Manager as scheduled.
• Organizes, prioritizes and completes all work assignments by the established deadlines.
• Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans.
• Performs other related duties and special assignments as required.

Benefits

• Medical
• Dental
• Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level