Case Manager
About The Position
First Responder Wellness is dedicated to supporting the behavioral health and overall well-being of first responders and their families. Our work is centered on providing compassionate, confidential, and evidence-informed care to those who serve their communities. This position is ideal for a compassionate and collaborative professional who believes first responders deserve specialized, confidential, and high-quality behavioral health support. We are seeking a Case Manager who is passionate about helping first responders navigate behavioral health and recovery services and who understands the unique challenges faced by individuals working in high-stress and high-trauma professions.
Requirements
- Current certification through the Addiction Counselor Certification Board of California (ACCBC) or California Consortium of Addiction Programs and Professionals (CCAPP).
- Related counseling and/or case management experience in the substance use disorder treatment field.
- Strong interpersonal, communication, organizational, and documentation skills.
- Ability to work effectively as part of a multidisciplinary clinical team.
- Ability to maintain professional boundaries and protect highly confidential participant information.
- Demonstrated commitment to providing compassionate, respectful, and person-centered care.
Nice To Haves
- Experience working with first responders, military personnel, veterans, or other high-stress/high-trauma populations.
- Experience in residential treatment, substance use disorder treatment, behavioral health, or a related setting.
- Familiarity with trauma-informed care and recovery-oriented practices.
- Understanding of the unique behavioral health needs and workplace culture of first responders.
Responsibilities
- Orient new participants to the program, including expectations, available services, treatment goals, and the resources available through First Responder Wellness.
- Build supportive, professional relationships with participants while maintaining appropriate boundaries and a person-centered approach.
- Assist participants in identifying and achieving short- and long-term goals by promoting healthy and adaptive coping strategies.
- Support participants in developing practical skills and resources that promote sustained recovery, emotional wellness, and successful reintegration into daily life.
- Serve as a liaison with family members, friends, partners, treatment providers, and community resources to establish a strong support network and ensure continuity of care.
- Educate participants on behavioral health, recovery, wellness, healthy coping strategies, and daily living skills.
- Collaborate closely with members of the multidisciplinary clinical team to address participant needs, monitor progress, and coordinate appropriate services.
- Recognize and respond appropriately to participant concerns and crises, including assisting with crisis intervention when necessary and escalating concerns according to established protocols.
- Participate in the implementation, presentation, evaluation, and revision of participant treatment plans.
- Facilitate and/or present educational and therapeutic programming for participants.
- Assist participants in developing individualized aftercare plans and connecting them with appropriate ongoing resources and services prior to completing the program.
- Advocate for participants and help remove barriers to treatment, recovery, and continued wellness.
- Maintain accurate and timely documentation in accordance with organizational standards and applicable requirements.
- Uphold strict participant confidentiality in accordance with First Responder Wellness policies and procedures and all applicable local, state, and federal laws and regulations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
