CASE MANAGER

BHcare Inc.•Ansonia, CT

23d•Onsite

About The Position

BHcare is seeking a compassionate, proactive Housing Case Manager to support individuals with a history of opioid use who are experiencing homelessness or are at risk of becoming homeless. This vital role helps clients navigate the housing system, connect with critical resources, and build long-term stability and recovery. This is a full-time position, 37.5 hours a week, Monday-Friday 8:30-4:30 PM, with time flexibility. BHcare is a Certified Community Behavioral Health Clinic (CCBHC) providing comprehensive, person-centered care to individuals and families navigating mental health, substance use, and housing challenges. Through multidisciplinary collaboration, evidence-based practices, and harm reduction principles, BHcare empowers individuals to achieve stability and wellness. The Housing Case Manager works directly with individuals who have opioid use histories to help them obtain and maintain stable housing. This role blends outreach, advocacy, and intensive case management to reduce barriers to housing and promote long-term stability. The Housing Case Manager collaborates closely with internal clinical teams and community partners to support recovery and prevent homelessness.

Requirements

High School Diploma or equivalent required
Experience working with individuals with mental health and/or substance use disorders
Experience working with individuals who are homeless or from marginalized populations
Demonstrated ability to engage effectively with diverse communities
Working knowledge of Housing First and harm-reduction-based service delivery
Proficiency in Microsoft 365
Ability to navigate and document effectively within an Electronic Health Record (EHR) system
Valid driver’s license required
Must maintain an acceptable driving record
Must be insurable at a reasonable rate under the organization’s auto insurance plan

Nice To Haves

Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred
Familiarity with employment, housing, and human services systems in Greater New Haven strongly preferred
Harm Reduction training
Motivational Interviewing training
De-escalation techniques training
Bilingual Spanish preferred

Responsibilities

Build trusting, supportive relationships with clients through consistent contact
Assist individuals in identifying housing options and navigating the rental process
Support clients in developing individualized housing stability and recovery plans
Connect clients to community-based services and assist with housing transitions
Respond flexibly to evolving client needs, including crisis situations
Partner with internal programs, housing providers, and community agencies
Facilitate access to housing, benefits, employment, and healthcare resources
Participate in regular case reviews, team meetings, and cross-program collaboration
Maintain timely, accurate documentation in the electronic health record (EHR)
Track progress toward client goals and support program outcome reporting
Ensure compliance with all documentation, confidentiality, and data standards
Represent BHcare at community meetings, housing-related events, and with partner agencies
Assist with transportation for clients when needed
Deliver services using Housing First and harm reduction principle