Case Manager

YMCA of Greater Toronto•Richmond Hill, ON

20d•Hybrid

About The Position

The program will assist youth referred by Probation for a variety of interventions, including employment, anger management, family counselling, and drug use counselling. The Case Manager creates an action plan with youth referrals to ensure both short and long term goals are met. The Case Manager provides and prepares the youth for the identified interventions through one to one counselling, referral to community resources and consultation with external organizations to ensure successful outcomes. The Case Manager works with, and is part of program delivery, within a fast-paced employment centre offering multiple program opportunities for adult and youth clients.

Requirements

Post-secondary education in Child and Youth Care Counselling, Education, Social Work, Recreation Management, or related field or equivalent experience
2 years of experience working directly with vulnerable youth
2 years of experience in client intake and assessment, case management, and workshop facilitation
Experience working with diverse populations
Experience within a team environment and working remotely
Working knowledge computer skills (Windows, Microsoft Teams, Office, and Outlook)
Standard First Aid & CPR-C and able to obtain a Police Information Check and Vulnerable Sector
Working knowledge of issues/practices related to the social determinants of health, youth development, individual assessment, case management, group work, group facilitation, program planning, and outcome evaluation
Working knowledge in culturally sensitive and trauma-informed practice, and strength-based approach
Excellent organizational and time management skills
Excellent communication, interpersonal, and team skills
Excellent understanding of diversity, inclusion, and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design

Nice To Haves

Non-Violent Crisis Intervention, Motivational Interviewing, Suicide Intervention Certification preferred
Valid driver’s license and access to a vehicle, an asset

Responsibilities

Deliver and facilitate educational webinars and workshops online and in person to youth
Work one-on-one with youth to provide holistic support in developing life skills and aspirations through a case management process
Ensure a safe, comfortable, and welcoming environment for participants
Collect information to confirm eligibility and complete participant intake and/or assessment to inform ongoing support and achieve participant and funder outcomes
Design, implement, and evaluate youth-centered individual action plans, in-person/virtual services, and workshops in accordance with guidelines and funder mandates
Perform case management in alignment with guidelines and funder mandates
Consult with social workers, school administration, other professionals, and family/natural supports when appropriate
Coordinate peer mentorship opportunities and relationships
Maintain knowledge of relevant services and community resources
Engage with schools, community agencies, and other organizations to maximize services and resources available to participants
Adhere to all Risk Management and Occupational Health and Safety requirements
Input data accurately and in a timely manner into program-designated database systems
Work within defined program budgets
Maintain accurate participant files in accordance with funder and YMCA guidelines
Collect demographic, output, and outcome data for evaluation purposes and to support the development of funder and YMCA reports
Travel and stay overnight as required
Perform other duties as assigned