Case Manager

Veterans • Worcester, MA

17d • Onsite

About The Position

Veterans Inc. is a premier non-profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England to achieve long-term self-sufficiency. As a national leader in veteran services, we are seeking a dedicated Case Manager to provide comprehensive support to veterans residing in our emergency shelter and transitional housing programs. In this role, you will manage a diverse caseload, helping residents navigate the transition from homelessness to stable transitional housing. You will conduct intakes, develop individualized service plans, and connect veterans to vital healthcare, mental health, substance use, and benefits resources. Operating directly at our Worcester facilities, you will provide the intensive stabilization, goal tracking, and advocacy our nation's heroes need to rebuild their lives. This position is based at our Cambridge St. facility in Worcester, MA. We are looking for someone with experience in case management and a passion for helping others. Provide support to previously homeless Veterans through Case Management services in our housing program on Canterbury Street in Worcester, MA. Be a part of our team and work with up to 30 clients in developing and achieving treatment goals. Provide weekly, monthly and annual reporting on clients and statistical data. Participate in annual inspections conducted by funding agencies. Administrative and case management skills are necessary for this position. This position will be based out of our location on Canterbury Street in Worcester, MA.

Requirements

• Minimum of Bachelor's degree in Human Services, Social Work or related field.
• Minimum of three (3) years' experience in program management, case management, substance abuse prevention, outreach, and/or services to the homeless or veteran populations.
• Must have strong computer skills and knowledge of Microsoft Office Suite.
• Must be able to pass a CORI and background investigation.
• Must be able to start within two weeks of receiving a job offer.
• Bachelors in Human Service field with 2 years of experience in counseling, substance abuse prevention, and/or services to the homeless.
• Outstanding communication skills and strong interpersonal skills, including techniques for positive motivation, handling difficult people, and teamwork.
• Knowledge of assigned community and the resources available to persons in need of services.
• Must be able to pass a CORI background records check.
• Reading
• Analytical skills
• Negotiation Skills
• Verbal & Written communication
• Confidential interactions
• Problem-solving
• Decision-making
• Collaboration
• Driving: Frequently - Must have valid driver's license and own personal, reliable transportation.
• Sitting: Frequency - Occasionally
• Standing: Frequency - Occasionally
• Lifting: 15 lbs., Frequency: Occasionally
• Carrying 15, Frequency: Occasionally

Nice To Haves

• Demonstrated knowledge and experience in working with veterans preferred; must have sensitivity to veterans-related needs and issues.
• Knowledge of local housing market in service area.
• Knowledge of federal, state and local laws regarding housing and tenancy, highly valued.

Responsibilities

• Perform Client Intakes: Conduct individual screenings, evaluations, and comprehensive biopsychosocial assessments for all assigned program participants.
• Identify Housing Barriers: Evaluate each participant's unique skill set and specific obstacles to securing long-term, stable housing.
• Deliver Case Management: Provide direct intervention, supportive service outreach, and individualized care coordination to encourage housing placement readiness.
• Assist with Essential Navigation: Guide participants through employment searches, benefit applications, medical or behavioral health appointments, and transportation coordination.
• Build Supportive Relationships: Establish strong, trust-based connections with veterans and their families to promote the highest level of independent functioning.
• Coordinate Ongoing Services: Meet regularly with assigned participants to provide feedback, monitor progress, and align daily activities with personal goals.
• Maintain Accurate Documentation: Prepare precise case records, progress notes, and individualized service plans while executing ongoing data collection.
• Ensure Audit Readiness: Keep all participants' files compliance-ready while updating key personnel on resident progress and program issues.
• Provide weekly, monthly and annual reporting on clients and statistical data.
• Participate in annual inspections conducted by funding agencies.

Benefits

• health
• dental
• vision
• 403B
• paid time off
• short/long term disability
• life insurance
• BCBS Medical
• Dental
• Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance.
• $2,500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level