Case Manager - Pleasant Hill

Goodwill of North Georgia•Duluth, GA

3d•Hybrid

About The Position

The Case Manager will provide case management, vocational guidance, advocacy, training, and supervision to persons with barriers to employment in accordance with the mission of Goodwill of North Georgia and Career Services. This role is crucial in helping individuals overcome employment challenges and achieve a higher quality of life through work. The position requires a self-directed individual with strong organizational skills, the ability to exercise sound judgment, and maintain positive working relationships. The role involves working in a flexible geographic environment and flexible working hours.

Requirements

A Bachelor’s Degree in a vocationally related field and 2+ years of experience working in counseling linking with community resources, special education or vocational instruction.
Master’s Degree in rehabilitation counseling or a counseling related field (Note: In the absence of a higher education degree, you will work under the direct, on-site supervision of someone with a master’s or bachelor’s degree as listed above).
Working knowledge of workforce development, micro-enterprise and employability skills and career search practices.
Experience with medical, psychological, social and vocational aspects of disability and/or economic disadvantage; community resources, occupational information and job readiness.
Proficient in Microsoft Office Suite and other designated software.
The ability to facilitate positive actions and growth of participants in a flexible geographic work environment and working hours where self-direction, prioritizing and organizational skills are crucial to success.
Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals.
Must have access to and maintain reliable transportation and a clean motor vehicle report (MVR).
Must be able to safely operate a vehicle and have a valid driver’s license.

Nice To Haves

Prior military or non-profit experience

Responsibilities

Provide case management, vocational guidance, advocacy, training and supervision to persons with barriers to employment.
Assist in recruitment of eligible participants qualified for funding to ensure financial sustainability of programs.
Ensure that highest quality, individualized services are delivered to program participants with a focus on the mission of Goodwill of North Georgia.
Interview participants concerning work history, education, vocational interests and goals, social, economic, and medical background as well as other related factors.
Conduct orientation for new participants in regards to program services, policies and procedures.
Maintain regular contact with referring counselor/agency.
Provide individualized vocational counseling and guidance; teach life skills, work adjustment, transportation training, employment skills or other related curricula to participants on caseload.
Prepare reports and summaries required for applicable funding and regulatory sources.
Ensure smooth transition of cases across services and programs as necessary.
Observe and meet with participants on the job in community-based work sites.
Coordinate supervision of all participants to ensure program quality and consistency.
Support and advocate for the program participant and their right to a higher quality of life through work within the parameters of the program.
Ensure protection and confidentiality of participant’s rights.
Ensure ongoing supportive counseling and crisis intervention as needed by coordinating referral to and utilization of community resources.
Maintain all documentation and records of program operations.
Separate, open, review and maintain participant case files and documents according to Career Services policies and procedures.
Prepare annual participant individual training plan (ITP) for work and professional development and report progress in achieving goals.
Comply with Agency, Career Services, Commission on Accreditation of Rehabilitation Facilities (CARF), federal and grant regulations, policies, standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
Participate or lead program advisory council, community advisory boards and/or associations related to trade as assigned.