CASE MANAGER

Apis Services Inc•Claymont, DE

15d•$0 - $18•Hybrid

About The Position

The Case Manager is responsible for assessing participant needs, coordinating services, implementing individualized service plans, and advocating for access to community resources that support recovery, stability, and overall well-being. This role works collaboratively with participants, families, providers, and community partners to ensure high-quality, person-centered care and successful participant outcomes.

Requirements

Bachelor's Degree in Human Services, Social Work, Psychology, Sociology, or a related field required.
Valid driver's license and reliable transportation.
Ability to travel within the community to conduct participant visits and coordinate services.
Intermediate computer proficiency, including Microsoft Office applications and electronic record systems.
Communication and Interpersonal Skills
Assessment and Critical Thinking
Care Coordination and Case Management
Participant Advocacy
Problem Solving and Decision Making
Collaboration and Teamwork
Knowledge of Community Resources
Documentation and Compliance
Cultural Competency
Person-Centered Service Delivery

Nice To Haves

One (1) year of case management experience preferred.
Two (2) years of experience supporting individuals with behavioral health, mental health, substance use, or recovery-related needs preferred.

Responsibilities

Assess participant needs and identify appropriate supports and resources.
Develop, implement, and monitor individualized service plans.
Coordinate care and services across providers, agencies, and community organizations.
Conduct screenings, referrals, and follow-up activities to ensure service engagement.
Support participants in achieving personal recovery, wellness, and treatment goals.
Advocate for participant access to healthcare, housing, employment, transportation, benefits, and other community resources.
Assist participants in obtaining and maintaining Medicaid, Social Security benefits, and other eligible services.
Educate participants and families regarding available resources and support systems.
Complete assessments, progress notes, service plans, and other required documentation accurately and timely.
Maintain participant records in accordance with agency, funder, licensing, and regulatory requirements.
Ensure compliance with confidentiality, HIPAA, and program standards.
Participate in multidisciplinary team meetings and treatment planning activities.
Maintain productive relationships with community providers, referral sources, and stakeholders.
Identify service gaps and communicate recommendations for program improvements.
Support administrative and operational functions related to case management services.
Adhere to all organizational policies and procedures, including HIPAA, OSHA, safety, and compliance requirements.
Attend required meetings, trainings, and professional development activities.
Maintain professionalism, confidentiality, and sound judgment in all interactions.
Perform other duties as assigned to support program and organizational needs.