Case Manager

Mid-Cumberland Community Agency•Gallatin, TN

18d

About The Position

The Case Manager will work within a team to build relationships with customers, fostering long-term financial and social problem-solving to promote economic independence and stability. This role emphasizes strengths-based case management, focusing on employment, financial well-being, and parenting skills to achieve short-term and long-term results for customers. The Case Manager will use a community resource network and skillful assessment and planning to support customers in their journey to self-sufficiency.

Requirements

Bachelor's Degree in Social Work, Psychology, or a related field required.
Minimum of two (2) years’ experience in human services.
Management retains the right to waive education or experience requirements based on the evaluation of or demonstrated competence by the incumbent.
A combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered for the position.

Nice To Haves

Certification in Family Development or comparable case management training is a plus.

Responsibilities

Assess customer eligibility based on program requirements, secure necessary documentation, perform accurate income calculations, and document eligibility determinations.
Provide support through mentoring and coaching, guiding clients toward their personal and economic goals.
Use motivational interviewing techniques to engage and encourage clients to take actionable steps toward change.
Conduct global assessments to identify root causes of challenges and barriers to stability.
Develop a strengths-based action plan with measurable steps to overcome barriers and achieve goals.
Assist clients with implementing the action plan, including connecting them with community resources and providing financial assistance.
Track and monitor client progress, holding them accountable and adjusting plans as needed.
Represent the agency in small and large group settings, delivering presentations as needed.
Build and maintain relationships with community organizations and resources to provide comprehensive support for clients.
Keep detailed records of client interactions, including assessments, communications, action plan progress, and ROMA outcome reporting.
Coordinate with community resources to ensure a full spectrum of care for clients, advocating for their needs and assisting with resource navigation.
Submit accurate and timely personnel and financial documentation (timesheets, mileage, leave requests, purchase requests).
Travel between offices and conduct home visits as required within the service area.
Attend related meetings and participate in networking groups as needed.
Participate in other duties as assigned.