Case Manager

The Salvation Army USA Central Territory • Omaha, NE

10d • Onsite

About The Position

Provide individualized case management and supportive services for homeless individuals who are seeking employment and services through The Salvation Army’s A Way to Work program.

Requirements

• Ability to comply with ethics and professional boundaries.
• Ability to be flexible and able to work on multiple projects or tasks simultaneously
• The ability to access payroll, timekeeping, and personal data via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to detail and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters.
• Sensitivity to the service population’s cultural and socioeconomic characteristics.
• Must pass all applicable background checks.
• Must possess a valid driver's license from the state in which you reside.
• Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
• Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.
• Must complete CPR/First Aid training upon hire and maintain active certification for the duration of employment.
• Must complete Non-violent Crisis Intervention (CPI) training upon hire and maintain certification for the duration of employment.
• Must secure 12 in-service hours annually.

Nice To Haves

• Case management with homeless population experience preferred.

Responsibilities

• Promote and advertise program by collaborating and building professional working relationships with community agencies and employers.
• Knowledge and identify appropriate community resource for program participants
• Provide and utilize problem solving strategies and crisis intervention techniques as needed.
• Complete program participant screenings, assessments, all required intake and onboarding documentation process.
• Complete all required documentation and maintain client files including, individual service plans and ongoing case management.
• Assist with supervising program participants on the work site.
• Educate program participant about available community resources and entitlements and refer them to appropriate community resources as needed.
• Act as an advocate for the program participant with community resources and employers.
• Assist program participant with job coaching and job skills training to include mock interviews, applications, and resume.
• Meet with program participants in the community and monitor progress related to their goals.
• Provide aftercare services after successfully gaining employment for up to 90 days.
• Follow TSA program policies, processes, and emergency procedures.
• Maintain and update client documentation including accurate and timely entry into the internal Salvation Army database system.
• Maintain monthly statistics for all program participants.
• Participate in community meetings and task force meetings when available.
• Provide program coverage as needed.
• Provide on call support on a rotating basis, as scheduled.
• Driving is required function of the position.
• All other duties as assigned.

Benefits

• These trainings and any others required for employment will be provided by the employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level