CASE MANAGER WITH CADC}

Apis Services Inc • Memphis, TN

5d • $0 - $25 • Hybrid

About The Position

The Case Manager will determine resources needed to meet the individualized needs of the participant. The case manager will take all necessary actions in assuring the implementation of the service treatment plan including serving as an advocate for the participant to enable him/her to receive needed services; identification of program needs, service gaps and recommending strategies. A commitment to the APIS and RHD values should be demonstrated as job duties are performed.

Requirements

• Bachelor’s Degree in Human Services or related field is preferred and/or equivalent experience.
• Intermediate computer skills
• Two years' general work experience providing support to individuals in behavioral health, Addiction Recovery, unhoused individuals, or BHH/IDD services required.
• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
• Well-organized and detail-oriented
• Excellent Customer service skills (both internal and external)
• Strong interpersonal and communication skills
• Resident relations and retention
• Knowledge and understanding of state and federal regulations regarding group home/ residential care
• Behavioral issue management and crisis intervention skills
• Compliance with regulatory standards
• Life-saving measures (CPR) and first aid certifications
• Demonstrates a strong working knowledge of the appropriate regulations, Apis values, and program policies and procedures.
• Basic computer and internet literacy with the ability to utilize applications like emails, time recording, and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
• Subject to employment screenings, including FBI clearance, if applicable.

Nice To Haves

• One year of Case Management experience preferred
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Leadership and management skills
• Proficiency in direct supervision, developmental disabilities care, and medication administration
• Budget management
• Previous supervisor/management experience in a group home/residential setting
• Medical terminology knowledge

Responsibilities

• Act as part of a multidisciplinary team designed to provide services from a holistic and values-based perspective.
• Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff, and other stakeholders, as determined in collaboration with the program participant.
• Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.
• Provide and locate community-based services to program participants focusing on education, connection with resources, community interaction, and achievement of recovery plan goals.
• Working out in the community within the service delivery area of the program. Required to drive program participants to appointments.
• Complete all assessments and documentation as required by RHD, funder, licensing/ accreditation entities.
• Other duties as assigned

Benefits

• Equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level