Case Manager (On-site)

Farah & Farah • Yulee, FL

3d • Onsite

About The Position

Farah & Farah is the leading personal injury law firm in Georgia and Florida, founded on principles of integrity, hard work, and a commitment to our clients. Based in the heart of downtown Jacksonville, we have successfully recovered millions for those we represent. Our exceptional focus on client care is what truly sets us apart from other firms.

Requirements

• Strong organizational skills with the ability to manage time and prioritize multiple tasks
• Excellent verbal and written communication skills
• Ability to empathize and interact effectively with clients during challenging times
• Determination to achieve the best outcomes for clients
• Passionate and prideful approach to your work
• Strong problem-solving skills and attention to detail
• Consistent attendance, reliability, and integrity
• Ability to multitask while maintaining professionalism and confidentiality

Nice To Haves

• Bilingual skills are a plus!

Responsibilities

• Manage and negotiate cases with insurance companies
• Effectively handle a full caseload
• Maintain regular communication with clients
• Open new files and establish initial client contact, ensuring ongoing communication
• Conduct thorough investigations for each case, gathering and analyzing relevant information, and entering data into the ATO database
• Verify insurance coverage and liability issues, maintaining contact with insurance providers
• Oversee client medical care while communicating with both clients and medical professionals
• Schedule medical appointments and explain procedures and related documentation to clients
• Continuously monitor case status and review medical records
• Organize and maintain case files in preparation for demand writers
• Assist management with reporting, office coordination, and maintaining compliance with firm policies and procedures
• Support office staff and assist with team oversight as needed
• Serve as liaison for office operations and provide support to staff and management
• Assist with training, mentoring, and onboarding new team members
• Monitor workflow and help ensure cases are progressing efficiently and deadlines are met
• Help foster a positive, professional, and team-oriented office environment

Benefits

• 401(k) with matching contributions
• Comprehensive health, dental, and vision insurance
• Life insurance and short-term disability coverage
• Paid time off and an employee assistance program
• Health savings account
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed