Case Manager

Pine Castle•Jacksonville, FL

7d•Onsite

About The Position

Provides case coordination of third party benefits, support plans, and implementation of outcomes to program participants as identified in their annual support plans. This role involves identifying, assessing, and implementing personal, social, and vocational needs. It also includes collecting, organizing, and analyzing individual information for vocational, residential, and recreational planning, as well as counseling individuals on personal and social problems. The Case Manager makes recommendations for services and equipment, works with various stakeholders to provide necessary services, and ensures consumers receive fair and ethical treatment. Responsibilities also include facilitating Behavior Review Committee meetings, taking minutes, representing the organization at these meetings, and reviewing/analyzing reports for quality management and compliance. The role serves as a liaison with other agencies, provides quality assurance for documentation to meet Medicaid Waiver requirements, attends and chairs Support Plan and IPP Staffing meetings, and documents consumer activities. The Case Manager also monitors reports for programmatic adjustments and assesses personnel for feedback on training methods.

Requirements

Bachelor's degree in Social Work, Sociology, Psychology, Special Education, or other human services related field from four-year college or university; if lacking a four-year degree, five years of paraprofessional experience in mental health, counseling and guidance, social work, health or rehabilitation service may be substituted for the degree.
Ability to read, analyze, and interpret professional journals, medical and psychological diagnostic reports, or accreditation and governmental regulations.
Ability to write reports and related correspondence.
Ability to effectively present information and respond to questions from consumers, families, referring agencies, and the general public.
Ability to collect data and to understand information related to data obtained.
Ability to recognize and define problems, collect data, establish facts, and draw valid conclusions.
Ability to deal with several abstract and concrete variables.
Valid FL Driver’s License or valid FL ID; including proof of insurance as needed.
Maintain all required certifications needed to meet standards.
First Aid, CPR, HIV/Aids and Infection Control certification, etc. should be attained within 90 days of employment and must not expire for continued employment.
Completion of required background screening as required by Florida Statutes (see HB531 | Florida Agency for Health Care Administration for more information).
Knowledge of theories and practices of behavioral modification.
Knowledge of medical and psychological terminology and data.
Familiarity with professional ethics related to confidentiality.
Ability to market program services to the general public and referral agency personnel.
Knowledge of standards of DCAF-Developmental Services, the Commission on Accreditation of Rehabilitation Facilities (CARF), and Medicaid waiver.

Responsibilities

Insures that personal, social, and vocational needs as related by consumer and their advocates are identified, assessed and implemented.
Insures the collection, organization, and analysis of information about individuals through records, tests, interviews, and professional sources, to appraise their interests, aptitudes, abilities, and personality characteristics for vocational, residential and recreational planning.
Counsels individuals relative to personal and social problems and objectives.
Makes recommendations to appropriate parties on behalf of consumers in obtaining services and equipment pertinent to their daily activities.
Works directly with consumers, family members, support coordinators, residential support personnel, and other significant persons to provide services needed for program participants.
Insures consumers are provided fair and ethical treatment in all aspects of their Training and/or Behavioral Plans.
Facilitates Behavior Review Committee meetings.
Takes minutes and presents necessary information regarding incident reports.
Attends local Behavior Review Committee representing behavioral issues regarding Pine Castle consumers.
Reviews and analyzes reports related to program planning for the purpose of quality management and compliance to standard, semi-annual reviews, consumer discharges, consumer data change forms, CIS forms, quality assurance for consumer data books, assigned intake and maintaining consumer caseload central file records.
Serves as liaison in activities with other agencies.
Provides quality assurance for all program specific documentation as appropriate to meet Medicaid Waiver requirements.
Attends all Support Plan Meetings, chairs Support Team Meetings and IPP Staffing for consumers in the Life Enrichment or Employment Services Program.
Documents activities related to consumer in case notes and other reports. (monthly census, quarterly program report)
Routinely monitors reports to insure appropriate programmatic adjustments are made.
Observes and assesses personnel to provide feedback regarding training and methods utilized in teaching consumers personal, social, and vocational skills.
Directly supervises training specialist in adult training areas.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employee; addressing complaints and resolving problems; manages and maintains leave time and time cards.